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About the Role

The Capacity Management Analyst II applies clinical and business knowledge with technical skills to implement advanced scheduling capabilities and manage project builds to completion. This role serves as a subject matter expert in Epic Cadence, client, and Access Center operational workflows, focusing on decision support for system design, advanced template management, and Epic Decision Trees. Responsibilities include application configuration, go-live support, and ongoing client support, leveraging teamwork and system expertise to collaborate with the Capacity Management Team.

Responsibilities

Lead designated Capacity Management initiatives, including planning and executing advanced template management requests and providing advanced scheduling decision support for Ambulatory specialties.
Maintain decision support for scheduling accuracy by Access Centers.
Serve as an external point of contact for operational and client issues, assisting stakeholders with internal and external client needs and resolving operational/administrative inquiries.
Provide analytical framework and consultative services to clients regarding desired outcomes and offer recommendations for Cadence-related scheduling concerns.
Support centralized template design and management for provider schedules, ensuring alignment with patient demand.
Consult with Digital and Technology Partners on tickets regarding template change requests from operational clients.
Provide go-live and roll-out support in collaboration with Access Centers, Ambulatory, and DTP, assisting users with new Epic applications, modules, and functionality.
Analyze multiple data streams to improve coordinated scheduling delivery, identify areas for improvement in scheduler accuracy and efficiency, and audit template build activities.
Assess the impact of daily change requests on centralized templates and decision trees, testing changes across Epic environments with DTP to ensure process standards.
Collaborate with interdepartmental teams and end-users to ensure proficiency.
Implement and innovate processes to drive accuracy and operational efficiency, continuously evaluating and improving existing processes.
Execute end-user advanced template strategy and assigned tasks/projects in a timely manner, managing multiple template optimization requests.
Analyze, track, and trend performance data, escalating concerns to key stakeholders to resolve issues proactively.
Increase throughput and efficiency of ambulatory scheduling, with a focus on Access Centers.
Engage with Capacity Management leadership as an access and scheduling optimization Subject Matter Expert (SME).

Requirements

2-3 years healthcare experience in an outpatient setting.
Experience in healthcare operations, medical office administration, and/or with healthcare information systems.
Epic proficiency (Cadence, Prelude, etc.).
Microsoft Office proficiency (Outlook, Word, Excel, Visio preferred).

Skills

Epic Cadence
Advanced scheduling methodology
Analytical frameworks
Departmental operations
Microsoft Office Suite
Teamwork
System expertise
Mentorship
Preceptorship
Communication skills

Location

New York City

Work Type

Full-time

Experience Level

Mid-level

Education Level

Bachelor's degree preferred
High School Degree with equivalent knowledge, skills, experience

Salary/Compensations

$72,473.00 - $108,709.00 Annually

About the Company

The Mount Sinai Health System is one of the largest academic medical systems in the New York metro area, with over 48,000 employees across eight hospitals, more than 400 outpatient practices, and more than 300 labs.
It includes a school of nursing and a leading school of medicine and graduate education.
Mount Sinai advances health by addressing complex healthcare challenges, discovering and applying scientific knowledge, developing treatments, educating future medical leaders, and supporting communities with high-quality care.
The system integrates hospitals, labs, and schools to offer comprehensive health care solutions from birth through geriatrics, utilizing innovative approaches like artificial intelligence and informatics.
It comprises over 9,000 physicians, 13 joint-venture outpatient surgery centers, and more than 30 affiliated community health centers.
Mount Sinai is consistently ranked by U.S. News & World Report's Best Hospitals, receiving high 'Honor Roll' status and top rankings in various specialties.
The Icahn School of Medicine at Mount Sinai is highly ranked for NIH funding and research dollars.
Newsweek recognizes The Mount Sinai Hospital and Mount Sinai Morningside among the world's best smart hospitals.

Equal Opportunity

The Mount Sinai Health System is an equal opportunity employer, complying with all applicable federal civil rights laws.
We do not discriminate, exclude, or treat individuals differently based on race, color, national origin, age, religion, disability, sex, sexual orientation, gender, veteran status, or any other characteristic protected by law.
We are committed to fostering an environment where all faculty, staff, students, trainees, patients, visitors, and the communities we serve feel respected and supported.
Our goal is to create a healthcare and learning institution that actively works to remove barriers, address challenges, and promote fairness in all aspects of our organization.