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About the Role

As an Applied AI team member, you will be a Pre-Sales architect focused on becoming a trusted technical advisor helping systems integrators, startups, and other GovTech companies understand the value of Claude and how they can successfully integrate and deploy it into their technology stack. You'll combine deep technical expertise with customer-facing skills to architect innovative LLM solutions that address complex mission challenges while maintaining high standards for safety and reliability. You will guide customers from initial technical discovery through successful deployment, leveraging expertise to help them understand Claude's capabilities, develop evals, and design scalable architectures.

Responsibilities

Partner with account executives to understand customer requirements and translate them into technical solutions, ensuring alignment between business objectives and technical implementation.
Serve as the primary technical advisor to enterprise customers throughout their Claude adoption journey, from discovery to initial evaluation through deployment.
Coordinate internally across multiple teams and stakeholders to drive customer success.
Support customers building with Claude Code, the Claude API, and Claude for Enterprise.
Create and deliver compelling technical content tailored to different audiences, from technical deep dives to business value-focused conversations.
Guide technical architecture decisions and help customers integrate Claude effectively into their existing technology stack.
Help customers develop evaluation frameworks to measure Claude's performance for their specific use cases.
Identify common integration patterns and contribute insights back to Product and Engineering teams.
Travel frequently to customer sites for workshops, technical deep dives, and relationship building.
Maintain strong knowledge of the latest developments in LLM capabilities and implementation patterns.

Requirements

US Secret Clearance preferred for working with defense tech customers.
Prior work in government, government contracting, or government tech preferred.
5+ years of experience in technical customer-facing roles such as Solutions Architect, Sales Engineer, or Technical Account Manager.
Experience navigating complex buying cycles involving multiple stakeholders.
Exceptional ability to build relationships with and communicate technical concepts to diverse stakeholders including C-suite executives, engineering & IT teams.
Strong technical communication skills with the ability to translate customer requirements between technical and business stakeholders.
Experience designing scalable cloud architectures and integrating with enterprise systems.
Familiar with Python.
Familiarity with common LLM frameworks and tools or a background in machine learning or data science.
Excitement for engaging in cross-organizational collaboration, working through trade-offs, and balancing competing priorities.
A love of teaching, mentoring, and helping others succeed.
Excellent communication and interpersonal skills, able to convey complicated topics in easily understandable terms to a diverse set of external and internal stakeholders.
Passion for thinking creatively about how to use technology in a way that is safe and beneficial, and ultimately furthers the goal of advancing safe AI systems.

Skills

Technical customer-facing roles
Solutions Architect
Sales Engineer
Technical Account Manager
Python
LLM frameworks and tools
Machine learning
Data science
Cloud architectures
Enterprise systems integration
Technical communication
Relationship building
Teaching
Mentoring

Location

San Francisco

Work Type

Hybrid

Experience Level

5+ years of experience in technical customer-facing roles

Education Level

Bachelor’s degree or an equivalent combination of education, training, and/or experience
A field relevant to the role as demonstrated through coursework, training, or professional experience

Salary/Compensations

$240,000—$315,000 USD OTE (On Target Earnings)

Benefits

Competitive compensation
Benefits
Optional equity donation matching
Generous vacation
Parental leave
Flexible working hours
Office space for collaboration
Visa sponsorship available

About the Company

Anthropic's mission is to create reliable, interpretable, and steerable AI systems that are safe and beneficial for users and society.
The team is a quickly growing group of committed researchers, engineers, policy experts, and business leaders.
Anthropic believes that the highest-impact AI research will be big science, working as a single cohesive team on large-scale research efforts.
The company values impact, focusing on advancing steerable, trustworthy AI.
AI research is viewed as an empirical science with aspects of physics, biology, and computer science.
The company is extremely collaborative, hosting frequent research discussions.
Anthropic is a public benefit corporation headquartered in San Francisco.

Equal Opportunity

We encourage you to apply even if you do not believe you meet every single qualification.
Not all strong candidates will meet every single qualification as listed.
We think AI systems like the ones we're building have enormous social and ethical implications, making representation even more important.
We strive to include a range of diverse perspectives on our team.