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About the Role

This role makes Success Academy's Network Office a safe, reliable, welcoming, and well-run workplace while providing dedicated executive support to a senior Enterprise Operations executive. Approximately 60 percent of the role is workplace experience and 40 percent is executive support.

Responsibilities

• Maintain a clean, safe, functional, organized, and welcoming workplace, owning service requests from intake through verified resolution and root-cause follow-up.
• Manage workplace vendors for quality, responsiveness, documentation, value, and agreed service levels, and coordinate base-building issues with building management.
• Keep conference rooms, event spaces, kitchens, pantries, common areas, supplies, mail, and other workplace services ready for daily use.
• Coordinate office and event readiness, including space setup, vendor access, operating logistics, and timely restoration after use.
• Track workplace spending, invoices, commitments, and forecasted needs against approved budgets, flagging risks and variances early.
• Coordinate employee and visitor access and emergency-readiness activities with the appropriate partners.
• Lead the day-to-day work, scheduling, coaching, coverage, and service standards of Reception and Office Services staff, and set clear front-of-house expectations for visitor experience, responsiveness, and escalation.
• Manage a complex executive calendar, protect time for the highest priorities, and resolve conflicts with sound judgment.
• Coordinate business travel, prepare accurate and timely expense reports, and manage the executive inbox, supporting timely responses and drafting or editing clear communications.
• Handle confidential information with discretion and maintain dependable systems for sensitive executive work.
• Automate the transactional layer of the role over time, including service-request intake and triage, visitor and access workflows, expense preparation, and meeting and travel logistics.
• Gather practical employee feedback, identify recurring friction, and implement improvements that strengthen reliability and service.

Requirements

• Demonstrated success managing a complex, high-volume workplace or office environment, including facilities-related service requests and vendor coordination.
• Meaningful executive-support experience, including complex calendaring, travel, expenses, inbox management, and written communications.
• Experience leading reception, office services, or another customer-facing operations team.
• Practical familiarity with commercial building operations and the judgment to distinguish workplace issues from base-building, Security, or specialized-vendor responsibilities.
• Strong organization, prioritization, and budget and service tracking, with the ability to handle planned work and urgent needs without losing attention to detail.
• Clear communication, discretion, resilience, and reliable follow-through with employees, executives, building personnel, vendors, and visitors.
• Experience supporting a large employee population across multiple floors, including workplace events, access coordination, emergency preparedness, or vendor scorecards is preferred.
• Relevant workplace, facilities, or executive-support training is preferred.
• Demonstrated experience and results matter more than any specific degree or credential.

Skills

• Organization
• Discretion
• Flexibility
• Follow-through
• Judgment
• Prioritization
• Budget tracking
• Service tracking
• Attention to detail
• Clear communication
• Resilience

Location

• New York

Work Type

• On-site
• Full-time

Experience Level

• Not specified

Education Level

• Not specified

Salary/Compensations

• $66,300—$70,000 USD

Benefits

• Full benefits program
• Opportunities for professional growth

About the Company

• Success Academy is a fast-growing, high-performing network of public charter schools in New York, expanding to Florida.
• We are dedicated to ensuring children have access to a fun, rigorous, whole-child education regardless of zip code or economic status.
• Our mission is to give every student a fair shot at reaching his or her potential.

Equal Opportunity

• Success Academy Charter Schools is an equal opportunity employer and actively encourages applications from people of all backgrounds.
• We are an equal opportunity employer and value diversity at our organization. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
• We actively seek applications from people of all backgrounds to strengthen our community and the perspectives needed to flourish in a multicultural world.
• Success Academy Charter Schools does not offer employment-based immigration sponsorship.