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About the Role
As an Account Manager I, you will resolve client payroll and HR system challenges and foster exceptional customer relationships through fundamental technical expertise. You will deliver outstanding customer service by effectively utilizing available resources and prioritizing issues. The role involves meeting performance metrics through inbound and outbound interactions, serving as the primary point of contact within a dedicated client support team, and assuming full responsibility for maintaining and enhancing client relationships.
Responsibilities
- Maintain consistent availability and manage workloads for optimal accessibility.
- Effectively troubleshoot and resolve client issues, escalating when necessary.
- Champion clients' interests and deliver clear, effective resolutions.
- Collaborate with internal technical experts to provide optimal solutions.
- Prioritize successful and punctual solution delivery in line with client requirements and internal service metrics.
- Appropriately leverage resources to source and validate answers.
- Document issues while adhering to payroll policies.
- Ensure seamless client support and embrace feedback to adapt behaviors.
- Provide clients with guidance on HR and Payroll best practices, software change management, and alignment with Paylocity products.
Requirements
- Bachelor’s degree
- Proficiency in Microsoft Office suite
- Strong written communication skills for business correspondence
- Strong team player with attention to detail
- Self-starter with the ability to handle multiple projects at once
- Ability to sit for extended periods (7-8 hours a day)
- Ability to operate a computer, use phone systems, and type, including using multiple software programs and inquiries simultaneously
Skills
- Analytical thinking
- Problem-solving
- Time management
- Communication
- Decision-making
- Multitasking
- Prompt response
- Timely follow-up
- Troubleshooting
- Technical expertise
Location
- Rochester, NY
Work Type
- In-Office
- Full-time
Experience Level
- Entry Level
Education Level
- Bachelor's degree
Salary/Compensations
- $26.00/hour
Benefits
- Medical
- Dental
- Vision
- Life insurance
- Disability insurance
- 401(k) match
- Perks that support you, your family, and your finances
- Career development opportunities
About the Company
- Paylocity is an award-winning provider of cloud-based HR and payroll software solutions, offering the most complete platform for the modern workforce.
- The company has become one of the fastest-growing HCM software providers worldwide by offering an intuitive, easy-to-use product suite that helps businesses automate and streamline HR and payroll processes, attract and retain talent, and build a strong workplace culture.
- Paylocity goes further by developing tools that HR and businesses need to compete for talent and deliver against the expectations of the modern workforce.
- At Paylocity, people matter most and have always been at the heart of our business.
Equal Opportunity
- Paylocity is an equal-opportunity employer.
- Paylocity is committed to the full inclusion of all individuals.
- We recruit, train, compensate, and promote regardless of race, religion, color, national origin, sex, disability, age, veteran status, and other protected status as required by applicable law.
- We believe diversity makes us better.
- We embrace and encourage our employees’ differences in age, culture, ethnicity, family or marital status, gender identity or expression, language, national origin, physical and mental ability, political affiliation, race, religion or spiritual belief, sexual orientation, socio-economic status, veteran status, and other characteristics that make our employees unique.
- We actively cultivate these differences through our employee resource groups (ERGs), employee experiences, perspectives, talents, and approaches to drive innovation in the software and services we provide our customers.
- We comply with federal and state disability laws and make reasonable accommodations for applicants and employees with disabilities.