Front Office Representative Part-Time — Evenings and Weekends
Coos County Family Health Services · Berlin, NH, US
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About the Role
The Front Office Representative provides welcoming, efficient, and accurate patient service while supporting evening and weekend clinic operations. This role is crucial for maintaining a positive patient experience and ensuring smooth clinic flow.
Responsibilities
- Greet patients and visitors courteously and professionally.
- Assist patients with required forms and maintain an organized check-in/checkout process.
- Support patient flow by communicating arrivals, delays, and service needs.
- Answer and direct telephone calls, respond to non-clinical inquiries, and arrange patient callbacks.
- Relay accurate patient information to team coordinators and clinical staff.
- Schedule and reschedule appointments, communicating changes.
- Enroll new patients and assist with primary care provider assignment.
- Verify and update patient demographic information, insurance coverage, and other required documentation.
- Collect and accurately post copayments, patient payments, and other charges.
- Provide information about the sliding fee program.
- Deliver releases and requests for information, legal documents, and other paperwork to appropriate staff.
- Monitor electronic health record flags, email, and internal communications.
- Collaborate with clinical and administrative staff to address patient service concerns and support clinic operations.
- Maintain patient confidentiality and adhere to agency policies and procedures.
Requirements
- Ability to perform each essential duty satisfactorily, with or without reasonable accommodation.
- High school diploma or GED equivalent required.
- Must be organized and efficient.
- Demonstrate accurate typing and data-entry skills.
- Comfortable using computers and general office equipment.
- Ability to work effectively with the public.
- Ability to maintain confidentiality.
- Ability to manage multiple responsibilities in a patient-facing setting.
- Ability to read and understand instructions, correspondence, and memos.
- Ability to write clear, professional messages.
- Ability to communicate effectively with patients, families, coworkers, and other individuals.
- Must demonstrate courtesy, patience, and professionalism in person and over the telephone.
- Ability to perform basic arithmetic using whole numbers and decimals.
- Ability to accurately collect and record payments.
- Ability to review payment amounts for accuracy.
- Ability to follow written and verbal instructions.
- Ability to prioritize routine tasks.
- Ability to recognize situations that require assistance and refer questions or concerns to appropriate staff.
- Must use sound judgment and follow established procedures.
- Involves regular computer use, telephone communication, and handling of forms and office materials.
- Duties may require periods of sitting, standing, and moving within the front office and clinic areas.
- Work is performed in an outpatient healthcare setting with frequent interaction with patients, families, clinical staff, and administrative personnel.
- Ability to work effectively with the team assigned to evening and weekend shifts.
Skills
- Typing skills
- Data-entry skills
- Computer proficiency
- Office equipment operation
- Public interaction
- Confidentiality management
- Multitasking
- Written communication
- Verbal communication
- Courtesy
- Patience
- Professionalism
- Basic arithmetic
- Payment collection
- Payment recording
- Following instructions
- Prioritization
- Judgment
- Teamwork
Location
- Outpatient healthcare setting
Work Type
- Part-time
- Evening coverage
- Weekend coverage
Experience Level
- Entry-level
Education Level
- High school diploma or GED equivalent
About the Company
- This position supports evening and weekend clinic operations.