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About the Role

Arch Telecom is seeking a Retail Store Manager (RSM) to lead a Retail Team and bring the brand to life. RSMs act as brand ambassadors, creating energy and excitement around products and services, and focusing on customer needs through meaningful connections and expert recommendations.

Responsibilities

Lead by example, demonstrating actions for team success.
Assist customers throughout their shopping journey across multiple channels.
Provide hands-on demonstrations of technology based on individual customer needs.
Oversee all store functions, including sales and inventory, to meet or exceed sales goals.
Implement new store programs and initiatives.
Sell personalized solutions, including accessories and IoT devices.
Ensure the store is maintained at its best.
Approach service and sales with patience, honesty, and empathy.
Become proficient in digital tools to enhance customer interactions and onboarding.
Educate customers on network coverage, plans, and services.
Redefine wireless services through device and account inspection, review, and troubleshooting.
Complete trainings on in-store experience, new skills, processes, systems, and resources.
Partner with employees across channels to collectively own the customer experience and resolve issues.
Identify and handoff small business leads.
Develop strong peer relationships and accountability for company success.
Provide first-class customer experience in a positive environment.

Requirements

Leadership skills.
Competitive drive and confidence to succeed in a fast-paced sales environment.
Willingness to lead a team, share best practices, serve customers, and resolve issues.
Effectiveness in operational, financial, and performance management.
Amazing communication skills for team and customers.
Prior wireless sales experience.
Be at least 18 years of age.
Ability to stand for long periods of time.
Ability to lift objects weighing up to 25lbs.
Reliable transportation.
Full Time (45 hours) availability.

Skills

Sales
Customer Service
Leadership
Communication
Operational Management
Financial Management
Performance Management
Wireless Sales

Location

ELMHURST, NY

Work Type

Full Time

Experience Level

Prior wireless sales experience
Leadership experience

Education Level

High school degree or GED

Salary/Compensations

$60000.00 - $100000.00 Base+Commission/year

Benefits

Employee Stock Ownership Program (ESOP)
Competitive salary pay
Bonus earnings
Automatic raises when reaching attainable milestones
Exciting opportunities for career advancement
Discounted T-Mobile Cell Phone Plan
Culture of care & excellence
Health Benefits for Full Time Employees

About the Company

A national Wireless Preferred Retailer for the #1 Mobile provider in the country, with over 200 retail stores across the U.S.
In business since 1993, providing superior service and quality wireless products featuring the latest technology.
A recognized leader in the wireless retail industry, consistently delivering customer-demanded solutions and service.

Equal Opportunity

Diversity & Inclusion is a foundational principle of Arch Telecom. Embracing a diverse workforce is a significant contributor to our success as an organization. Employees with diverse perspectives, backgrounds, and experiences allow us to better reflect the communities whom we serve and result in a superior customer and employee experience. We embrace the diversity that makes our employees unique, and we welcome everyone to our team. YOU BE YOU!