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About the Role

Provides leadership, supervision, and operational oversight to the residence, ensuring the delivery of high-quality, person-centered services that promote the health, safety, independence, dignity, rights, and overall well-being of persons supported. Works in collaboration with the Residence Manager.

Responsibilities

Provide leadership and supervision to Direct Support Professionals, ensuring adherence to agency policies, OPWDD regulations, and person-centered practices.
Manage talent, performance, and progressive discipline for Direct Support Professionals.
Collaborate with MAP, nurses, BIS, and other team members to support medical and clinical care plans, meetings, and data for persons supported.
Promote community participation, inclusion, self-determination, and advocacy while ensuring coordinated services that support positive outcomes.
Develop and retain a strong DSP workforce by providing coaching, mentoring, recognition, training support, and ongoing performance feedback.
Identify performance and competency gaps, establish clear expectations, conduct performance evaluations, implement performance improvement plans, and utilize progressive discipline.
Respond to requests from S&Q, Centralized Schedulers, DQI Survey, and work with AVP in the manager's absence.
Monitor and maintain compliance with program regulations, policies, and standards to uphold quality care and safety.
Collaborate and communicate with external agencies, families, and healthcare providers to coordinate comprehensive services and support.
Implement and oversee emergency preparedness protocols and procedures, ensuring the safety and well-being of persons supported during crises.
Maintain compliance with OPWDD regulations, including documentation standards, program certification requirements, and readiness for audits or site visits.
Build and maintain positive relationships with individuals, staff, community partners, advocates, and stakeholders to enhance support networks, promote inclusive opportunities, and advocate for the rights of persons supported.

Requirements

High School Diploma/GED/Associate's Degree: 5+ years of progressive experience in residential services, including 2+ years in a supervisory or managerial role within a developmental disabilities or social services agency.
Bachelor's Degree: 3+ years of progressive experience in residential services, including 1 year supervisory experience.
Valid Driver's License from NY, NJ, PA or CT with 6 points or less.
Knowledge of Developmental Disabilities: Understanding of the unique needs, challenges, and best practices in providing care and support to individuals with developmental disabilities.
Experience in developing and implementing individualized life plans tailored to meet the specific goals and preferences of persons supported.
Familiarity with applicable regulations, standards, and guidelines governing residential programs for persons with developmental disabilities (e.g., Medicaid regulations, licensing requirements).
Proficiency in budgeting, financial management, and resource allocation to ensure efficient use of program funds.
Assist with handling the budget for the residence for food shopping, recreational activities, and petty cash, including monitoring funds spent on in-house ledger.
Strong verbal and written communication skills to effectively interact with persons supported, families, advocates, staff, and external stakeholders.
Ability to respond calmly and effectively to crises or emergencies that may arise in a residential setting, ensuring the safety and well-being of persons supported.
Experience in maintaining accurate documentation, including progress notes, incident reports, and regulatory compliance records.

Skills

Talent Management
Performance Management
Progressive Discipline
Community Participation
Inclusion
Self-Determination
Advocacy
Coaching
Mentoring
Training Support
Performance Feedback
Performance Improvement Plans
Emergency Preparedness
Documentation
Record-Keeping
Budget Management
Financial Management
Resource Allocation
Communication Skills
Crisis Management

Location

New York

Work Type

Full-time

Experience Level

Supervisory
Managerial

Education Level

High School Diploma/GED
Associate's Degree
Bachelor's Degree

Salary/Compensations

$67,150.40/Annual

About the Company

At The New York Foundling, we trust in the power and potential of people, and we deliberately invest in proven practices.
From bold beginnings in 1869, our New York-based nonprofit has supported hundreds of thousands of our neighbors on their own paths to stability, strength, and independence.
We help children and families navigate through and beyond foster care.
We help families struggling with conflict and poverty grow strong.
We help individuals with developmental disabilities live their best lives, and we help our neighbors access quality health and mental health services core to building lifelong resilience and wellbeing.
Together, our interrelated programs provide a whole-person, whole-family, and whole-life approach that unlocks solutions for a lifetime.

Equal Opportunity

The New York Foundling is committed to attracting and retaining a diverse employee population, the Foundling will honor your experiences, perspectives and unique identity.
Together, our community strives to create and maintain working and learning environments that are inclusive, equitable and welcoming.