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About the Role
Responsible for being a support person and/or first point of contact for patients, staff, and guests presenting at the clinic, and performing all administrative tasks associated with patient check-in. This role also provides administrative support remotely in the event of clinic closure.
Responsibilities
- Perform all Medical Administrative Clerk essential duties.
- Assist with training medical administrative clerks, including orientation and competencies.
- Manage opening the front office and associated duties.
- Handle end-of-day processing and documentation, including deposit preparation.
- Participate in investigating complex patient issues, scheduling, and billing.
- Act as a subject matter expert in insurance eligibility and coverage.
- Monitor telephone activities for volume and efficiency, providing support as needed.
- Monitor patient registration workflow volumes and provide support to alleviate bottlenecks.
- Serve as back-up support for the administrative supervisor.
- Document, communicate, and escalate patient concerns to site leadership.
- Serve as primary or secondary contact for vendors and contracted services.
- Utilize various software systems for front-end desk and administrative duties.
- Serve as primary or secondary contact for IT services, including equipment reconciliation.
- Manage supply orders, site equipment, and facility management.
- Analyze team member data/metrics and discuss professional development.
- Support, organize, and execute events, meetings, and team-building activities.
- Work remotely to support the healthcare team with administrative duties during site closures.
- Perform all duties ethically and in accordance with the Code of Conduct.
- Perform other job-related duties as assigned.
Requirements
- At least one year of experience in registration or front office duties in a dental, physician’s office, hospital emergency department, and/or urgent care setting.
Skills
- Knowledge of healthcare office concepts, practices, policies, and procedures.
- Knowledge of insurance verification procedures.
- Proficiency in Microsoft Office Applications (Word, Excel, Outlook).
- Understanding of HIPAA and Joint Commission guidelines and regulations.
- Exceptional customer service skills.
- Strong verbal and written communication skills, including telephone and email etiquette.
- Ability to work independently in a fast-paced, multi-task clinical environment.
- Ability to work effectively as part of a team.
- Effective problem-solving techniques.
- Ability to understand data metrics in Epic EMR system (work queues, in-basket, claim work queues).
- Ability to work in a self-directed, organized manner.
- Ability to multitask with strong attention to detail and accuracy.
- Ability to present information consistently, organized, and accurately.
- Flexibility and ingenuity in response to change.
- Ability to develop and maintain effective working relationships.
- Ability to maintain confidentiality.
Location
- Remote
Work Type
- Remote
- Full-time
Experience Level
- At least one year of experience
Education Level
- High School Diploma or Equivalent