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About the Role
Lead front desk and guest services operations, driving guest satisfaction, managing daily logistics, and mentoring team members to ensure a premier guest experience.
Responsibilities
- Interview, select, train, schedule, coach, and support associates.
- Oversee front office operations in the absence of management.
- Model proper service techniques and commitment to development.
- Practice safe work habits and follow safety standards.
- Resolve guest complaints and concerns by conducting thorough research and determining effective solutions.
- Increase departmental and overall guest satisfaction.
- Engage with guests to foster relationships and encourage repeat stays.
- Greet guests, register them, and ensure public areas are clean and well-maintained.
- Monitor and maintain front office systems and equipment.
- Perform front office bookkeeping, including balancing accounts and handling cash.
- Close out guest accounts and negotiate compromises for dissatisfaction.
- Make and confirm reservations while promoting marketing programs.
- Create action plans to remedy guest service deficiencies.
- Perform other duties as requested by management.
Requirements
- 1 to 3 years of related hospitality or customer service experience required.
- Prior supervisory experience preferred.
- Intermediate knowledge of overall hotel operations.
- Intermediate knowledge of property management systems.
- Intermediate knowledge of basic front office financial controls.
- Requires standing for extended periods, walking, pushing, lifting up to 25 pounds, bending and reaching, stooping, kneeling, or crouching.
Skills
- Strong communication and interpersonal skills.
Location
- White Plains
Work Type
- Full-time
Experience Level
- Supervisor
Education Level
- Associate's or Bachelor’s degree in hospitality, business, or a related field is preferred.
Benefits
- Medical, Dental and Vision Health Insurance
- Paid Time Off
- 401k Company Match
- Free Basic Life Insurance
- 24/7 access to TELUS Health, a confidential work-life resource
- Travel Discounts
- Commuter Transit and Commuter Parking Benefits
- Quarterly Bonuses and Incentives
- Employee Assistance and Wellness Program
- Educational/Professional Development
- Technology Reimbursements
- Referral Bonus Program
About the Company
- Located in the Westchester Corporate Park and situated right off Interstate-287, the HYATT house White Plains hotel offers travelers access to popular local destinations that include Westchester Mall, Rye Playland and is only mere minutes from New York City.
- HHM Hotels is proud to be an equal-opportunity employer.
Equal Opportunity
- We do not discriminate on the basis of race, color, gender, gender identity, sexual orientation, marital status, pregnancy, national origin, ancestry, age, religion, disability, veteran status, genetic information, citizenship status, or any other group protected by law.