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About the Role
The Shift Leader assists the Store Manager with daily store operations, training associates, and ensuring exceptional customer service. This role contributes to achieving business KPIs, upholding store standards, and assisting with various operational tasks. The Shift Leader fosters a positive and energetic environment, ensuring that Life is for Fun for both the team and customers.
Responsibilities
- Lead by example to drive sales, meet store KPI goals, and exceed customer expectations.
- Assist the store manager in training and developing sales associates.
- Support daily operations, including replenishment, fronting, store maintenance, cash handling, and merchandising.
- Maintain store appearance, ensure proper stock levels, and implement visual merchandising updates.
- Open and close the store, ensuring compliance with safety and operational procedures.
- Resolve customer concerns professionally and escalate issues when necessary.
- Support Loss Prevention efforts and ensure adherence to all company policies.
- Maintain a professional attitude, demonstrating enthusiasm and sincerity.
- Process sales transactions accurately and efficiently using point-of-sale systems.
- Participate in store promotions and sales events.
Requirements
- Ability to multitask and maintain composure in a fast-paced environment.
- Ability to travel between store locations as needed.
Skills
- Strong leadership skills
- Interpersonal skills
- Conflict-resolution skills
- Basic knowledge of retail operations
- Basic knowledge of POS systems
Experience Level
- 1+ years of experience as a keyholder, supervisor, or shift leader
Education Level
- High school diploma or equivalent
- Associate degree preferred
Salary/Compensations
- USD $14.00 - USD $19.00 /Hr.
About the Company
- MINISO USA's customer commitment.