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About the Role
Under direct supervision, provides administrative and secretarial support related to coordinating patient care within the clinical practice.
Responsibilities
- Responsible for front-end revenue cycle processes, including check-in/check-out of patients and collection/reconciliation of time-of-service payments.
- Discuss patient responsibility for payments.
- Register patients within the practice management system, completing full registration for new patients and eligibility verification for all appointments/procedures.
- Resolve registration issues prior to patient appointment to ensure smooth check-in.
- Verify patient insurance eligibility and obtain necessary pre-authorization numbers.
- Facilitate the communication and collection of any fees due from patient.
- Schedule, confirm, re-schedule, and cancel appointments for both new and existing patients.
- Monitor schedules for wait lists, re-schedules, and cancellations.
- Distribute informational and specialty-specific educational brochures.
- Educate patients about the patient portal and encourage participation.
- Manage patient chart process to ensure information is inputted and scanned properly.
- Assist in training new staff members in the practice’s standard of operations policies regarding patient care and billing.
- Identify areas of improvement for the front desk, schedule utilization, and office flow.
- Assist with coordination of follow-up care, including scheduling laboratory/diagnostic tests and prescription requests.
- Assist with general administrative duties, including sorting/distributing mail, maintaining physicians' clinical calendars, scheduling meetings, and preparing agendas.
- Assist in maintaining waiting areas in a neat and tidy condition.
- Responsible for chaperone duties during patient exams as needed.
Requirements
- Approximately 2 years or more of work experience in a healthcare setting, preferably with a strong customer service background.
Skills
- Previous experience using computerized appointment scheduling systems (EPIC preferred) and/or electronic Medical Record (eMR) system (ideally EPIC-Care).
- Knowledge of CPT, ICD-9, and ICD-10 coding.
- Working knowledge of third party payor reimbursement - Medicare, Medicaid, Managed Care and commercial insurance.
Location
- Upper East Side
- Lower East Side
- Midtown
Work Type
- Full-time
Experience Level
- Senior
Education Level
- High School Diploma
Salary/Compensations
- $27.80 - $30.27
About the Company
- Cornell welcomes students, faculty, and staff with diverse backgrounds from across the globe to pursue world-class education and career opportunities, to further the founding principle of “any person, any study.”
Equal Opportunity
- No person shall be denied employment on the basis of any legally protected status or subjected to prohibited discrimination involving, but not limited to, such factors as race, ethnic or national origin, citizenship and immigration status, color, sex, pregnancy or pregnancy-related conditions, age, creed, religion, arrest and/or conviction record, military or veteran status, sexual orientation, gender expression and/or identity, an individual’s genetic information, domestic violence victim status, familial status, marital status, or any other characteristic protected by applicable federal, state, or local law.
- Cornell University embraces diversity in its workforce and seeks job candidates who will contribute to a climate that supports students, faculty, and staff of all identities and backgrounds.
- We hire based on merit, and encourage people from historically underrepresented and/or marginalized identities to apply.
- Consistent with federal law, Cornell engages in affirmative action in employment for qualified protected veterans as defined in the Vietnam Era Veterans’ Readjustment Assistance Act (VEVRRA).
- We also recognize a lawful preference in employment practices for Native Americans living on or near Indian reservations in accordance with applicable law.