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About the Role
Provides leadership and strategic advice to Toronto Paramedic Services’ senior leadership team regarding key performance indicators and system design to adapt to the ever-changing demands of the healthcare system. Manages and coordinates information systems and staff, reporting on system performance, budgetary and operational impacts, system analysis, performance reporting, and business planning.
Responsibilities
- Provides input and coordination on behalf of the Division to the Ministry of Health with respect to strategic planning, business planning, best practices, performance measures, process design and alternative paramedic service delivery models.
- Liaises on behalf of the Division's senior leadership team with the Ministry of Health, Provincial CACCs, allied agencies, hospitals and other emergency service stakeholders, on issues affecting the seamless delivery of paramedic care.
- Conducts research and monitors developments within paramedicine and related fields recommending change or enhancement of existing policy or practice to optimize service delivery.
- Manages assigned staff, including scheduling, assigning and reviewing work, and authorizing and controlling vacation and overtime requests.
- Manages labour relations matters and takes disciplinary action when required, including conducting interviews, performance reviews, and attendance management.
- Demonstrates management competencies in relation to the Occupational Health and Safety Act and carries out the Health and Safety policies of the City of Toronto.
- Provides input into the development of appropriate areas of the divisional budget and ensures expenditures are maintained within approved budget limitations.
- Manages assigned projects, ensuring effective teamwork, communications, high standards of work quality, organizational performance, and continuous learning.
- Manages system contractors who provide products to Toronto Paramedic Services when required.
- Conducts sound analysis of operational models and practices to support improvement in service delivery.
- Participates in the design and development of new programs by providing quality assurance measures and performance benchmarks.
- Prepares and delivers a variety of presentations on behalf of senior staff on system performance to Provincial and Municipal officials, allied agencies and other related stakeholders.
Requirements
- Post-Secondary degree in a discipline pertinent to the job function or an equivalent combination of education and experience.
- Considerable experience in strategic planning, performance management, business planning, organizational and service improvement.
- Considerable experience developing, implementing, and evaluating performance measurement frameworks, quality assurance programs, Key Performance Indicators (KPI’s), and continuous improvement initiatives.
- Considerable Experience preparing budgets, reports, and presentations for senior leadership using Microsoft Office applications.
- Considerable experience supervising staff, including coaching, mentoring, and performance management.
- Considerable experience analyzing operational, service delivery, and performance data to evaluate program outcomes, identify trends and recommend quality improvement opportunities.
- Experience working with Council, elected officials, or other governing bodies is considered an asset.
- Experience in paramedic services, healthcare, emergency services, or a related field is considered an asset.
- Demonstrated ability to provide strategic advice and leadership in a politically sensitive environment.
- Ability to manage projects and lead cross-functional initiatives.
- Ability to collect, research, analyze, interpret, summarize and present data and information in reports, briefings and presentations for a variety of audiences.
- Understanding of and ability to learn various business intelligence software applications and other database applications.
- Ability to analyze systems and program functionality, identify potential outcomes, cost benefits and risk and develop recommendations.
- Highly developed interpersonal, communication, negotiation, and conflict resolution skills.
- Sound judgement and ability in handling labour and public relations.
- Familiar with paramedic service operations and related issues.
- Familiarity with government legislation in the area of Occupational Health and Safety.
- Knowledge of applicable legislation, regulations, standards, and best practices governing paramedic services and emergency medical care.
- Ability to build, maintain and strengthen partnerships with government ministries, healthcare partners, emergency service agencies, contractors, and other stakeholders.
- Willingness and ability to work outside of business hours in critical circumstances.
Skills
- Strategic planning
- Performance management
- Business planning
- Organizational and service improvement
- Performance measurement frameworks
- Quality assurance programs
- Key Performance Indicators (KPI’s)
- Continuous improvement initiatives
- Budget preparation
- Report preparation
- Presentation preparation
- Microsoft Office applications
- Staff supervision
- Coaching
- Mentoring
- Performance management
- Operational data analysis
- Service delivery data analysis
- Performance data analysis
- Project management
- Cross-functional initiative leadership
- Data collection
- Data research
- Data analysis
- Data interpretation
- Data summarization
- Data presentation
- Business intelligence software applications
- Database applications
- Systems analysis
- Program functionality analysis
- Cost-benefit analysis
- Risk analysis
- Interpersonal skills
- Communication skills
- Negotiation skills
- Conflict resolution skills
- Influencing
- Collaboration
- Trust building
- Oral communication
- Written communication
- Labour relations
- Public relations
- Paramedic service operations
- Occupational Health and Safety legislation
- Paramedic services legislation
- Emergency medical care legislation
- Partnership building
Location
- Fire & Paramedic HQ & EMS Station 53
Work Type
- Full-Time
Experience Level
- Considerable experience in strategic planning, performance management, business planning organizational and service improvement.
- Considerable experience developing, implementing, and evaluating performance measurement frameworks, quality assurance programs, Key performance indicators (KPI’s), and continuous improvement initiatives to support organizational effectiveness and service excellence.
- Considerable Experience preparing budgets, reports, and presentations for senior leadership using Microsoft Office applications.
- Considerable experience supervising staff, including coaching, mentoring, and performance management.
- Considerable experience analyzing operational, service delivery, and performance data to evaluate program outcomes, identify trends and recommend quality improvement opportunities.
- Experience working with Council, elected officials, or other governing bodies is considered an asset.
- Experience in paramedic services, healthcare, emergency services, or a related field is considered an asset.
Education Level
- Post-Secondary degree in a discipline pertinent to the job function or an equivalent combination of education and experience.
Salary/Compensations
- $126,000 - $176,140
About the Company
- The City is an equal opportunity employer, dedicated to creating a workplace culture of inclusiveness that reflects the diverse residents that we serve.
- The City of Toronto is committed to creating an accessible and inclusive organization.
- We are committed to providing barrier-free and accessible employment practices in compliance with the Accessibility for Ontarians with Disabilities Act (AODA).
- Should you require Code-protected accommodation through any stage of the recruitment process, please make them known when contacted and we will work with you to meet your needs.
- Disability-related accommodation during the application process is available upon request.
Equal Opportunity
- The City is an equal opportunity employer, dedicated to creating a workplace culture of inclusiveness that reflects the diverse residents that we serve.
- Learn more about the City’s commitment to employment equity.
- The City of Toronto is committed to creating an accessible and inclusive organization.
- We are committed to providing barrier-free and accessible employment practices in compliance with the Accessibility for Ontarians with Disabilities Act (AODA).
- Should you require Code-protected accommodation through any stage of the recruitment process, please make them known when contacted and we will work with you to meet your needs.
- Disability-related accommodation during the application process is available upon request.
- Learn more about the City’s Hiring Policies and Accommodation Process.