Impress employers and recruiters.
Choose from hundreds of resume examples.
Impress employers and recruiters.
Choose from hundreds of resume examples.
Tailor your resume to this Analyst, Account Management role.
Rezi rewrites your resume against Mastercard's job description. Free.
Tailor your resume to this Analyst, Account Management role.
Rezi rewrites your resume against Mastercard's job description. Free.
Don't guess if your resume is good enough.
See how it scores against the Analyst, Account Management posting at Mastercard — free, in seconds.
Don't guess if your resume is good enough.
See how it scores against the Analyst, Account Management posting at Mastercard — free, in seconds.
About the Role
Team Catalyst is an innovative account management model designed to redefine how Mastercard partners with its longer-tail customers. This role offers a unique opportunity to help design, build, and scale a new model while directly influencing customer growth, experience, and operational excellence across a portfolio of Community Institution customers.
Responsibilities
- Serve as the primary relationship manager for a portfolio of Community Institution customers, building trusted partnerships and supporting customer success.
- Identify opportunities to expand customer engagement and adoption of Mastercard products, services, and solutions.
- Develop an understanding of customer priorities, challenges, and goals to provide relevant recommendations and support.
- Lead day-to-day account management activities, including customer communications, action planning, issue resolution, and follow-up.
- Partner with teams across Product, Services, Technology, Operations, Marketing, and Sales to deliver solutions and address customer needs.
- Assist with renewals, pricing requests, presentations, business cases, and other commercial activities.
- Deliver customer engagement activities including webinars, office hours, portfolio communications, and customer education programs.
- Contribute ideas and process improvements that enhance customer experience, operational efficiency, and team performance.
Requirements
- Relationship builder with a passion for customer success.
- Strong communicator who can build credibility with customers and internal stakeholders.
- Curious and proactive problem solver.
- Organized and able to manage multiple priorities effectively.
- Analytical mindset with the ability to turn insights into action.
- Collaborative team player who thrives in a fast-paced environment.
- Growth-oriented with a willingness to learn and take on new challenges.
- Adaptable, resourceful, and comfortable navigating change.
- Abide by Mastercard’s security policies and practices.
- Ensure the confidentiality and integrity of the information being accessed.
- Report any suspected information security violation or breach.
- Complete all periodic mandatory security trainings in accordance with Mastercard’s guidelines.
Location
- New York City, New York
Work Type
- Full-time
Salary/Compensations
- $72,000 - $115,000 USD
Benefits
- Insurance (including medical, prescription drug, dental, vision, disability, life insurance)
- Flexible spending account and health savings account
- Paid leaves (including 16 weeks of new parent leave and up to 20 days of bereavement leave)
- 80 hours of Paid Sick and Safe Time
- 25 days of vacation time and 5 personal days
- 10 annual paid U.S. observed holidays
- 401k with a best-in-class company match
- Deferred compensation for eligible roles
- Fitness reimbursement or on-site fitness facilities
- Eligibility for tuition reimbursement
About the Company
- Mastercard powers economies and empowers people in 200+ countries and territories worldwide.
- Together with our customers, we’re helping build a sustainable economy where everyone can prosper.
- We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible.
- Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential.
Equal Opportunity
- Mastercard is a merit-based, inclusive, equal opportunity employer that considers applicants without regard to gender, gender identity, sexual orientation, race, ethnicity, disabled or veteran status, or any other characteristic protected by law.
- We hire the most qualified candidate for the role.
- In the US or Canada, if you require accommodations or assistance to complete the online application process or during the recruitment process, please contact reasonable_accommodation@mastercard.com and identify the type of accommodation or assistance you are requesting.
- Do not include any medical or health information in this email.
- The Reasonable Accommodations team will respond to your email promptly.