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About the Role
Provides HIV counseling, testing, and retention services to patients, ensuring linkage to care and ongoing support within the HIV Medicine division.
Responsibilities
- Provides HIV counseling and testing services onsite and in the community.
- Engages, re-engages, and links new and existing patients to care.
- Conducts HIV counseling and testing at community events and for walk-in clients.
- Recognizes signs of HIV sero-conversion and notifies medical providers.
- Serves as a liaison to community agencies for counseling and testing.
- Maintains patient charts, documents, and educational materials.
- Facilitates provider completion of HIV reporting and Partner Notification forms.
- Follows guidelines for clients with newly positive HIV tests, including assuring confirmatory tests and arranging appointments.
- Links patients into HIV care within 30 days of confirmatory test.
- Coordinates with community and internal teams to facilitate access to HIV care.
- Collaborates with multidisciplinary teams to link newly positive HIV patients to care.
- Tracks patient information to monitor linkage and retention in care.
- Follows NYS HIV testing guidelines and AMC policy for pre- and post-testing.
- Conveys information regarding benefits of HIV testing, HIV/AIDS relationship, transmission, testing options, procedures, results, and the window period.
- Provides risk/harm reduction education and counseling.
- Adapts counseling techniques to patient's developmental level and circumstances.
- Responds to patient questions and concerns.
- Assesses patient's ability to cope with results and availability of support resources.
- Assesses patient's capacity to consent to HIV testing and obtains consent.
- Conveys HIV test results and addresses immediate concerns for negative test results.
- Discusses the possibility of HIV exposure during the "window period" and advises on re-testing for negative results.
- Reinforces risk/harm reduction strategies for negative results.
- Discusses medical care and follow-up services for positive test results.
- Provides education on behavior change to prevent transmission for positive results.
- Encourages and offers assistance with partner/contact notification for positive results.
- Provides referrals for partner and child HIV testing as needed.
- Provides referrals to medical and support services within AMC and the community.
- Utilizes knowledge of AMC and community resources to advocate for patient needs.
- Completes Pre-Intake Screening for new patients to prepare them for appointments and identify barriers.
- Provides reminder calls to patients with new HIV appointments.
- Assists with new patient intakes.
- Contacts patients post-visit to assess understanding of medical plan and identify barriers.
- Conducts quarterly follow-up with patients to assess needs, barriers, and understanding.
- Establishes caseloads for patients at risk for retention issues.
- Reviews medical records and collaborates with care teams to reach patients.
- Attempts to contact patients regularly to address barriers and schedule appointments.
- Notifies the team of patient retention status.
- Enlists assistance from community agencies when authorized.
- Contacts patients prior to appointments to remind and re-assess for conflicts/barriers.
- Meets patients at medical visits when possible.
- Checks in with patients following appointments or no-shows.
- Provides reminder calls and assesses barriers for upcoming medical visits.
- Monitors patients until successfully retained in care or all contact avenues are exhausted.
- Completes Ryan White Eligibility Forms.
- Enters counseling/testing, retention, care coordination, and other patient services into the AIRS database.
- Enters intake information into the AIRS database.
- Enrolls patients into specified AIRS programs.
- Closes patients from AIRS programs.
- Maintains spreadsheets as assigned.
- Documents all client/patient encounters and care coordination activities in paper charts or electronic health records.
- Uses DIP format for documentation.
- Ensures notes are objective and concise.
- Ensures impressions/opinions are supported by objective information.
- Ensures each note supports corresponding entries in AIRS.
- Utilizes EHR tasking feature to communicate with the care team.
- Copies tasks to notes or separate documents for care team communications.
- Performs additional duties as assigned.
Requirements
- Bachelor’s degree in social work, psychology or sociology.
- Prior experience working in a healthcare setting preferred.
- Ability to read and understand medical information.
- Knowledge of medical terminology is helpful.
- Fluency in written and oral English.
- Ability to calculate figures and amounts such as discounts, interest, proportions, and percentages.
- Good computer and typing skills.
- Ability to define problems, collect data, establish facts and draw valid conclusions.
- Regularly required to sit.
- Frequently required to walk.
- Occasionally required to stand.
- Occasionally lift and/or move up to 10 pounds.
- Specific vision abilities required include close vision and the ability to adjust focus.
- Able to handle moderate levels of stress.
- Occasionally exposed to infectious diseases.
- Access to information is based on a “need to know” and is the minimum necessary to properly perform assigned duties.
- Use or disclosure shall not exceed the minimum amount of information needed to accomplish an intended purpose.
- Reasonable efforts shall be made to ensure that information is adequately protected from unauthorized access and modification.
Skills
- HIV counseling
- HIV testing
- Patient engagement
- Re-engagement services
- Linkage to care
- Referral services
- Outreach
- Community events
- Pre- and post-test counseling
- Risk/harm reduction education
- Partner Notification
- Data Collection
- Electronic Health Records (EHR)
- Spanish (a plus)
Location
- United States of America
Work Type
- Day Shift
Experience Level
- Preferred experience in a healthcare setting
Education Level
- Bachelor’s degree in social work, psychology or sociology
Salary/Compensations
- $70,068.00 - $108,605.00
About the Company
- Albany Med Health System is an equal opportunity employer.
- This role may require access to information considered sensitive to Albany Med Health System, its patients, affiliates, and partners, including but not limited to HIPAA Protected Health Information and other information regulated by Federal and New York State statutes.
Equal Opportunity
- Albany Med Health System is an equal opportunity employer.