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About the Role
Reporting to the VP Venue Technology, the Regional Venue Technology Manager is primarily responsible for managing technology needs of event-based venues in the East Region. This includes managing third-party vendors, venue technology projects, Point-of-Sale technology, Desktop support, and day-to-day management support. The successful candidate will lead a team providing operational support to users and ensure the availability, stability, and security of business systems and IT infrastructure platforms.
Responsibilities
- Work with venue-based support resources to deliver and actively support point-of-sale, payment, and various other systems critical to business operations.
- Schedule, manage, mentor, and optimize deployment of salaried and hourly venue technology staff.
- Manage and optimize 3rd party vendor relationships and associated contracts for venue technology, including point-of-sale vendors, digital menu board providers, mobile app providers, and loyalty providers.
- Work with the Corporate Infrastructure team to design, deploy, and maintain IT infrastructure and enterprise systems such as corporate email, security, Accounting/Finance systems, and collaboration tools.
- Work with the broader technology team to estimate, design, implement, and manage venue technology solutions supporting the business.
- Manage the evaluation, recommendation, and implementation of third-party technology products and services to achieve organizational goals, including providing quality guest service and maximizing profitability.
- Increase the productivity and effectiveness of venue technology operations by defining standards, best practices, and promoting the reuse of recommended enterprise technologies.
- Establish and maintain IT Service Management processes and procedures that can be effectively scaled.
- Ongoing management of IT Finance processes such as budgeting, reporting, and invoice approval.
- Understand all areas of the Information Technology Architecture and participate in their development.
- Responsible for the Project Management and oversight of all venue technology projects, leading project teams to manage delivery schedules and realization of project benefits.
- Define and communicate end-user architecture strategies, principles, standards, policies, and procedures.
- Analyze current application portfolio, installed technology, and infrastructure to detect deficiencies and recommend solutions.
- Act as the business relationship manager between West Region properties and the Legends IT department.
- Act as an escalation point for venue technology teams and operators across West Region properties.
- Manage client relationships and expectations for venue technology solutions across West Region properties.
- Gain an in-depth understanding of organizational needs to provide guidance on strategic and technical direction.
- Perform additional related duties, tasks, and responsibilities as required.
Requirements
- Excellent communication skills; effectively influence others.
- Ability to make decisions quickly.
- Exhibit a high-level of maturity.
- 8+ years of relevant point-of-sale experience, ideally in the Hospitality or Tourism industry.
- Technical knowledge of IT systems.
- Experience with Windows 10 and Microsoft Office 365 suite of products.
- PCI risk and compliance knowledge.
- IT Security and incident response knowledge.
- Ability to motivate and lead teams.
- Ability to effectively manage and produce in a matrixed environment.
- Excellent interpersonal and communication skills.
- Strong contract management skills.
- Experience with Microsoft Windows Server 2012, 2016.
- Experience with IT Management tools (e.g. Active Directory).
- Experience with an IT ticketing solution to track and manage issues and requests (e.g. ServiceNow).
- Experience managing external vendors delivering managed IT services.
- Function as a leader throughout the project lifecycle.
- Manage scope and estimate delivery schedules on the project.
- Provide mentoring and support to venue technology team members.
- A wide base of experience in one or more technologies, including systems, client technologies, network, business intelligence and analytics.
- Excellent written and verbal communication skills, with the ability to communicate with all levels of staff.
- Excellent organizational skills with the ability to prioritize workload and multitask in a fast-paced environment.
- Strong problem-solving and creative skills, and the ability to exercise sound judgment.
- High level of integrity and dependability with a strong sense of urgency and result-orientation.
- Must be able to work varying schedules to reflect the business needs of the organization.
- 20% Travel Required.
Skills
- Point-of-Sale (POS) technology
- Vendor management
- Project management
- Desktop support
- IT infrastructure management
- Windows 10
- Microsoft Office 365
- PCI risk and compliance
- IT Security
- Incident response
- Team leadership
- Contract management
- Microsoft Windows Server 2012
- Microsoft Windows Server 2016
- Active Directory
- IT ticketing solutions (e.g. ServiceNow)
- Managed IT services
- Systems analysis
- Client technologies
- Network management
- Business intelligence
- Analytics
Location
- East Region of the United States
- Tri-State Area (preferred)
Work Type
- Hybrid
- Travel as needed
Experience Level
- 8+ years of relevant point-of-sale experience
Education Level
- Relevant technical and project management certifications preferred
Salary/Compensations
- $135,000 - $145,000
Benefits
- Medical insurance
- Dental insurance
- Vision insurance
- Life insurance
- Disability insurance
- Paid vacation
- 401k plan
About the Company
- Legends Global is the premier partner to the world's greatest live events, venues, and brands.
- We deliver a fully integrated solution of premium services through our white-label approach.
- Our network includes 450 venues worldwide, hosting 20,000 events and entertaining 165 million guests annually.
- We offer expertise across feasibility & consulting, owner’s representation, sales, partnerships, hospitality, merchandise, venue management, and content & booking.
- The Legends Global culture is one of respect, ambitious thinking, collaboration, and bold action.
- We are committed to building an inclusive workplace where everyone can be authentic, make an impact, and grow their career.
- Winning is an everyday thing at Legends Global, achieved through a unified team approach.
Equal Opportunity
- Legends Global is an Equal Opportunity/Affirmative Action employer, and encourages Women, Minorities, Individuals with Disabilities, and protected Veterans to apply.
- VEVRAA Federal Contractor.