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About the Role
The Pricing team is responsible for maximizing ticket revenue through sound fare structures, disciplined tariff management, and protection against revenue leakage. The Fare Rules and Revenue Integrity function ensures the accuracy and integrity of fare rules, tariffs, and specialty/off-tariff pricing, while also protecting revenue across the booking and ticketing lifecycle by identifying and closing revenue leakage from fare rule violations, distribution abuse, agency misconduct, and fraudulent booking behavior. The Manager leads a newly established function combining fare and tariff ownership with a growing fraud and revenue leakage mandate, leading a team of Analysts and building out Revenue Integrity capability.
Responsibilities
- Own fare rules, tariff maintenance, and specialty/off-tariff pricing, ensuring accuracy and alignment with commercial strategy.
- Own day-to-day fare and ticket audit processes, identifying rule violations, misuse, and fraudulent booking behavior.
- Drive Agency Debit Memo (ADM) identification, dispute, and recovery processes.
- Set up and maintain business rules for ticketing time limits and related inventory-holding controls.
- Monitor and investigate agency-side abuse, including unauthorized fare redistribution, undercutting, and married segment manipulation.
- Partner with Sales and Network teams to enforce contract terms and negotiated fare eligibility.
- Build detection approach for consumer-driven abuse, including skip-lagging/hidden city ticketing and transatlantic fuel surcharge (YQ/YR) manipulation.
- Identify and help close gaps in current tools and data access, particularly where detection capability doesn’t yet exist.
- Partner with IT, Distribution, and Revenue Management systems teams to build scalable detection and reporting capability.
- Develop reporting that quantifies recovered and protected revenue and communicates impact to senior leadership.
- Manage, mentor, and guide a team of Analysts spanning Fare Rules & Tariffs, Specialty/Off-Tariff Pricing, and Revenue Integrity, growing the team as the function scales.
- Lead the development of newly hired crewmembers and deliver regular recurrent training.
- Stay current on industry-wide fraud and distribution trends, proactively identifying new leakage vectors.
- Take a significant role in the development of crewmembers to support their engagement, growth, and goal achievement.
- Engage in other ad-hoc projects and analysis as appropriate.
- Other duties as assigned.
Requirements
- Bachelor’s degree in Business, Finance, Economics, Engineering, Computer Science, Physics, Applied Mathematics, Operations Research or a related field OR demonstrated capability to perform job responsibilities with a combination of a High School Diploma/GED and at least four (4) years of previous relevant work experience
- Five (5) years of revenue management, pricing, or fare audit experience
- Strong analytical and investigative skills; comfort working with ambiguous, incomplete data to identify patterns
- Working knowledge of fare construction, ticketing rules, and GDS/reservation systems
- Available for occasional overnight travel (10%)
- Must pass a pre-employment drug test
- Must be legally eligible to work in the country in which the position is located
- Authorization to work in the US is required, this position is not eligible for visa sponsorship
Skills
- Fare construction
- Ticketing rules
- GDS/reservation systems
- SQL or other data querying experience
- Airline industry trends
- Distribution channels
- Fraud/abuse patterns
Location
- Onsite
Work Type
- Full-time
Experience Level
- Manager
- Two (2) years of direct management and/or leadership experience
Education Level
- Bachelor's degree
- High School Diploma/GED
Salary/Compensations
- $114,000.00 - $170,000.00 per year
Benefits
- Performance bonuses
- Restricted stock units
- Healthcare benefits
- 401(k) plan and company match
- Crewmember stock purchase plan
- Short-term and long-term disability coverage
- Basic life insurance
- Free space available travel on JetBlue
About the Company
- JetBlue values Safety, Caring, Integrity, Passion and Fun.
- JetBlue has a Safety Management System (SMS).
Equal Opportunity
- Must fulfill safety accountabilities as prescribed by JetBlue’s Safety Management System
- Promote JetBlue’s #1 value of safety as a Safety Ambassador, supporting JetBlue’s Safety Management System (SMS) components, Safety Policy and behavioral standards
- Identify safety and security concerns, issues, incidents or hazards that should be reported and report them whenever possible and by any means necessary including JetBlue’s confidential reporting systems (Aviation Safety Action Program (ASAP) or Safety Action Report (SAR))
- Responsible for adhering to all applicable laws, regulations (FAA, OSHA, DOT, etc.) and Company policies, procedures and risk controls
- Uphold JetBlue’s safety performance metric goals and understand how they relate to their duties and responsibilities