Guest Advocate (Cashier or Front of Store Attendant/Cart Attendant) (T3429)
Target · NY, US
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About the Role
Advocates of guest experience who welcome, thank, and exceed guest service expectations by focusing on guest interaction, loyalty enrollment and store cleanliness. Advocates of both in-store and digital services and solutions who are knowledgeable about capabilities and features that drive adoption, usage and ultimately guest loyalty. Empowered to make shopping quick and easy for guests at the checklanes, guest services, gift registry, pick-up and drive up while ensuring exceptional quality.
Responsibilities
- Greet guests with a smile, make eye contact, or wave.
- Initiate a warm, helpful interaction with guests.
- Help guests find what they need and resolve issues to ensure a smooth shopping experience.
- End every guest transaction with a sincere thank you.
- Actively support team efforts and assist peers while maintaining a positive attitude.
- Adjust to business and guest needs to deliver an easy and inspiring guest experience.
- Demonstrate a service culture that prioritizes the guest service experience.
- Inform guests about current promos, store activities, and events.
- Educate guests on Target App features, including Wallet.
- Explain benefits of Target Loyalty programs and assist with sign-ups.
- Scan and bag guest items efficiently, accurately, and in compliance with food safety standards.
- Minimize guest wait time while maintaining service and accuracy.
- Direct guests to Order Pick-Up, Drive-Up, and online ordering features.
- Process returns and exchanges, partnering with leaders as needed.
- Maintain a clean and clutter-free work area.
- Stock supplies during store open hours while remaining available for guests.
- Demonstrate ethical conduct, safety, and compliance.
- Work in a safe manner and report hazards.
- Support guest services like Order Pick-Up and Drive-Up orders, adhering to adult beverage laws.
- Perform other duties as assigned based on business needs.
Requirements
- Enjoy interacting and helping others, including guests and team members.
- Thrive in a fast-moving, active, and physically demanding role.
- Possess teamwork, flexibility, and creative problem-solving skills.
- Open to working a flexible schedule, including nights, weekends, and holidays.
- Communicate effectively, using positive language and attentiveness to guest needs.
- Exhibit a welcoming and helpful attitude.
- Demonstrate attention to detail while prioritizing tasks.
- Willing to educate guests and engage around products and services.
- Ability to communicate on multiple frequency devices and operate handheld scanners.
- Work both independently and with a team.
- Capability to remain focused and composed in a fast-paced environment.
- Accomplish multiple tasks within established timeframes.
- Resolve guest questions quickly on the spot.
- Accurately handle checkout operations and transactions.
- Support cash office operations as needed.
- Scan, handle, and move merchandise efficiently and safely.
- Frequently lift or move product up to 10 pounds and occasionally up to 44 pounds.
- Maintain mobility for the duration of a scheduled shift.
- Work in and tolerate varying temperatures and humidity.
Skills
- Communication
- Guest Service
- Problem Solving
- Flexibility
- Teamwork
- Attention to Detail
- Technology Operation
- Time Management
Location
- Onsite
Work Type
- Full-time
- Part-time
Experience Level
- Entry Level
Salary/Compensations
- $19.50 USD per hour
Benefits
- Financial benefits
- Education benefits
- Well-being benefits
About the Company
- Working at Target means helping all families discover the joy of everyday life.
- Target brings its vision to life through its values and culture.
Equal Opportunity
- In compliance with state and federal laws, Target will make reasonable accommodations for applicants with disabilities.
- Target is an equal opportunity employer.