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About the Role

The Practice Manager is responsible for the day-to-day administrative, operational, financial, and personnel management of multiple community medical practices. This position provides leadership to ensure the delivery of high-quality, patient-centered care while maintaining compliance with all applicable regulatory, accreditation, and organizational requirements. The Practice Manager oversees clinical support operations, staff performance, patient experience, quality improvement initiatives, revenue cycle optimization, grant administration, and community outreach activities.

Responsibilities

• Direct and oversee the daily operations of the Family Medicine Practice to ensure efficient, patient-centered, and financially sustainable services.
• Supervise administrative, clinical support, and front-office staff, including hiring, onboarding, scheduling, coaching, and performance management.
• Develop, implement, and maintain office policies, procedures, and workflows to optimize patient access, throughput, and operational efficiency.
• Ensure compliance with federal, state, and organizational regulations, including HIPAA, OSHA, accreditation standards, and payer requirements.
• Monitor practice performance metrics, including patient satisfaction, access, quality measures, productivity, appointment utilization, and revenue cycle indicators.
• Manage physician and provider schedules to maximize patient access and operational effectiveness.
• Oversee registration, scheduling, referrals, authorizations, medical records, and patient communication processes.
• Collaborate with physicians, advanced practice providers, nursing leadership, and administrative teams to support the delivery of high-quality primary care services.
• Direct revenue cycle activities, including charge capture, coding, billing, collections, denial management, and financial reconciliation.
• Develop and monitor operating budgets, analyze financial performance, and identify opportunities for growth and cost containment.
• Oversee supply chain, equipment maintenance, vendor relationships, and facility management functions.
• Ensure effective utilization of the electronic health record (EHR) and other practice management systems to support clinical and operational objectives.
• Lead quality improvement initiatives, patient experience programs, and workflow redesign efforts to enhance outcomes and service excellence.
• Investigate and resolve patient concerns, complaints, and service recovery issues in a timely and professional manner.
• Facilitate staff meetings, provider meetings, education programs, and communication initiatives that support organizational goals.
• Foster a culture of accountability, collaboration, customer service, safety, and continuous improvement.

Requirements

• Bachelor's degree and at least 3 years of Practice Manager experience in the healthcare setting or, in lieu of degree, equivalent combinations of education and experience (Candidates without a bachelor's degree may be considered if they possess at least seven (7) years of directly relevant professional experience.)
• Excellent communication and interpersonal skills.
• Strong time management, organizational skills, and problem-solving skills.
• Successfully complete pre-employment physical examination and obtain medical clearance from Stony Brook Southampton Hospital’s Employee Health Services.
• Complete electronic reference check with a minimum of three (3) professional references.
• Successfully complete a 4 panel drug screen.
• Meet Regulatory Requirements for pre-employment screenings.
• Provide a copy of any required New York State license(s)/certificate(s).

Skills

• HIPAA
• OSHA
• Electronic Health Record (EHR)

Location

• Westhampton Beach, NY

Work Type

• Onsite
• Full-time

Experience Level

• 3+ years Practice Manager experience
• 7+ years relevant professional experience (in lieu of degree)

Education Level

• Bachelor's degree

Salary/Compensations

• The starting salary range (or hiring range) for this position has been established based on relevant experience.

Benefits

• All employee benefits are provided by StaffCo.

About the Company

• Stony Brook Southampton Hospital as part of Stony Brook Medicine provides direct access to the highest level of academic-based medical care.
• Located in the heart of the village of Southampton, two hours from New York City, the hospital provides healthcare services to a diverse community of year-round residents, second homeowners and vacationers.
• Stony Brook Southampton Hospital has been recognized as a Long Island Top Workplace by Newsday among large employers (defined as having 500+ employees).
• StaffCo is a Professional Employer Organization, commonly referred to as a PEO, duty organized and registered under the New York Professional Employer Organization Law.
• StaffCo and SUNY have entered into a professional employer agreement under which StaffCo is the employer of Stony Brook Southampton employees and responsible for employment, including, promotions, disciplines, terminations, the day-to-day direction and supervision of work, as well as labor relations and collective bargaining.
• StaffCo is fully responsible for providing all payroll and human resource services, including the payment of wages, collecting and reporting payroll taxes and maintaining any and all employee benefits.
• SUNY Stony Brook Hospital is responsible for the operation of the hospital and provision of health care and is the co-employer as is necessary to conduct its responsibilities and for related licensure, regulatory or statutory requirements and obligations.
• Given StaffCo’s employment responsibilities, it is deemed the “employer” for employment and labor law purposes.
• Thus, the employees are private sector employees of StaffCo, not public sector employees of SUNY.
• The private sector nature of the StaffCo employees has been approved by NYS Civil Service and upheld in a decision by the US National Labor Relations Board.
• Stony Brook Medicine is committed to excellence in diversity and the creation of an inclusive learning and working environment.
• Stony Brook Southampton Hospital, consistent with our shared core values and our intent to achieve excellence, remains dedicated to supporting healthier and more resilient communities, both locally and globally.

Equal Opportunity

• All qualified applicants will receive consideration for employment without regard to race, color, national origin, religion, sex, pregnancy, familial status, sexual orientation, gender identity or expression, age, disability, genetic information, veteran status and all other protected classes under federal or state laws.