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About the Role
The Case Associate is an intermediate-level direct care staff member supporting adults with serious and persistent mental illness in Jewish Board supported housing programs. The role focuses on helping residents live independently in the community by providing services within program regulations and agency mission, assessing and supporting independent living skills, and advocating for residents.
Responsibilities
- Carry a caseload of residents and provide services within scope of program regulations and agency mission.
- Evaluate and assess independent living skills, supporting residents in meeting individual goals.
- Advocate on behalf of residents with other service providers.
- Link residents to community-based treatment and collaborate with other service providers.
- Practice person-centered and collaborative service planning with residents.
- Ensure service plans are completed and signed by residents according to regulatory guidelines.
- Interpret and explain agency policies and procedures to residents.
- Support residents toward medication management independence using person-centered interventions.
- Conduct monthly unit/apartment inspections.
- Provide resident escorts to appointments as needed.
- Assist residents with moving, carrying groceries, laundry, and other household items.
- Participate in regular staff meetings and trainings, potentially off-site.
- Participate in planning and execution of special and holiday events.
- Complete regular and timely documentation of all resident interactions, including progress and informational notes.
- Ensure progress notes meet monthly billing documentation requirements.
- File incident reports as appropriate.
- Facilitate monthly roommate meetings when appropriate.
Requirements
- Understanding of how mental illness, substance use disorders, or trauma can affect individuals in the community.
- Experience working with individuals living with serious mental illness, substance use disorders, or trauma required.
- Knowledge of local and state health and human service systems and their navigation.
- Understanding of the stabilization and recovery processes.
- Commitment to working with individuals with serious mental illness, substance use disorders, a history of trauma, and/or homelessness.
- Compassion and respect for vulnerable individuals.
- Openness to working through an anti-racist lens and continuous learning.
- Ability to remain calm in stressful situations.
- Patience and empathy for individuals on their recovery journey.
- Ability to travel to visit residents in apartments or escort residents in the community.
- Valid driver’s license and willingness to drive agency van preferred.
- Ability to lift 25 pounds to assist residents.
- Ability to manage stairs in walk-up buildings.
Skills
- Clear and concise verbal and written communication.
- Active listening.
- Respectful engagement with residents.
- Self-sufficiency and initiative.
- Independent task assessment, initiation, and completion.
- Contribution to organizational mission and team goals.
- Pursuit of professional development opportunities.
- Cultural sensitivity.
- Professional and respectful interaction with colleagues and residents.
- Objective situation analysis.
- Independent solution generation or research.
- Attention to detail.
- Adherence to standard operating procedures.
- High-quality work production.
- Collaborative teamwork.
- Responsiveness to constructive feedback.
- Effective time management.
- Respect for deadlines.
- Prioritization of multiple, emerging, and complex demands.
- Flexibility.
- Crisis management.
- Crisis de-escalation skills or willingness to learn.
- Good judgment.
- Risk management.
- Ensuring resident safety.
- Recognizing and acting on situations requiring supervisor intervention.
Location
- Community-based
Work Type
- Full-time
Experience Level
- Intermediate level
Education Level
- AA degree and two years of experience in a community mental health setting
- HS/HSE degree and at least five (5) years of experience in a community mental health setting
About the Company
- The Jewish Board's Adult Residential Division supports adults with serious and persistent mental illness to live in the community with as much independence as possible.
- Uses a non-judgmental, harm-reduction approach.
- Work is guided by principles of stable housing, cultural competence, anti-racism, and respect for individual dignity.
Equal Opportunity
- We are an equal opportunity employer that does not discriminate on the basis of race, color, religion, sex, national origin, age, disability, marital status, veteran status, or any other status protected by applicable federal, state, or local law.