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About the Role
The ICS Control Management Legal Entity Governance Team provides specialized and strategic operational risk advisory to ensure an effective control environment for the Canada Legal Entity. This role focuses on managing the Legal Entity’s Operational Resiliency framework, including critical business services mapping, impact tolerance setting, scenario test design and execution, and program/incident management.
Responsibilities
- Create and refresh Critical Business Functions (CBS) dependency mapping, ensuring alignment between Operational Resiliency and Business Continuity Management.
- Plan and facilitate CBS scenario testing and resilience exercises, documenting outcomes and tracking remediation issues.
- Create Operational Resiliency documentation in alignment with the E-21 guideline, ensuring annual reviews and refreshes.
- Provide updates to Senior Leaders, Risk Committees, and stakeholders on program activities and enhancement opportunities.
- Develop and maintain cross-market relationships, acting as a trusted 1LOD Operational Resilience partner and SME to enhance the control environment and governance framework.
Requirements
- 3+ years of experience in operational risk management.
- Experience in operational resilience or business continuity.
- Hands-on experience with CBS mapping, tolerance setting, scenario testing, and incident management.
- Strong planning, organizational, coordination, communication, and stakeholder management skills.
- Experience in process governance, with a track record of establishing and overseeing robust decision-making processes.
- Proficient analytical and problem-solving skills, with an ability to analyze data, identify trends, and evaluate risk scenarios effectively.
- Employment eligibility to work with American Express is required as the company will not pursue visa sponsorship.
- Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.
Skills
- Operational risk management
- Operational resilience
- Business continuity
- CBS mapping
- Tolerance setting
- Scenario testing
- Incident management
- Process governance
- Analytical skills
- Problem-solving skills
- Planning
- Organization
- Coordination
- Communication
- Stakeholder management
Work Type
- Hybrid
- Onsite
- Virtual
Education Level
- Bachelor's Degree in Finance, Risk Management, or related field
- Advanced degrees (e.g., MBA, MSc) or certifications are advantageous.
Benefits
- Competitive base salaries
- Bonus incentives
- Support for financial-well-being and retirement
- Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location)
- Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
- Generous paid parental leave policies (depending on your location)
- Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
- Free and confidential counseling support through our Healthy Minds program
- Career development and training opportunities
About the Company
- International Governance and Control sits within International Card Services (ICS), comprising all issuing functions across 28 international markets (excluding the US).
- ICS issues products to Consumer and Commercial customers and is an integral part of American Express's global growth strategy.
- The organization helps international businesses manage risk, respond to new regulation, and develop new products.
- American Express's culture is built on a 175-year history of innovation, shared values, and Leadership Behaviors.
- The company is committed to backing its customers, communities, and colleagues.
- American Express operates with a strong risk mindset, upholding its brand promise of trust, security, and service.
- Team Amex members experience comprehensive support for holistic well-being and opportunities for learning, leadership development, and career growth.
Equal Opportunity
- American Express is committed to providing an inclusive and accessible work environment in which all people who apply for positions or who work for or on behalf of Amex are treated with dignity and respect and are provided with equal treatment with respect to employment, regardless of that person's age, sex, sexual orientation, gender identity, gender expression, race, colour, ancestry, ethnic or national origin, citizenship, religion or creed, marital status, family status, pregnancy, disability, record of offences, social condition or origin, political beliefs, association or activity or other factors prohibited under applicable Human Rights legislation.
- If you have a disability and need accommodation, please speak with the Recruiter for more information.