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Assist program staff to meet Federal, State and local code and regulations and accrediting body standards.
Facilitate the preparation of Annual Action Plans and quarterly reporting.
Conduct Case Record Review activities and prepare quarterly and annual Case Record Review reports.
Coordinate and/or conduct Consumer Safety activities including investigations/assessments and evaluations of critical/serious incidents, accidents and grievances.
Prepare quarterly and annual Consumer Safety reports.
Prepare for, schedule and conduct program Incident Review Committee (PIRC) meetings.
Conduct and/or coordinate the implementation and on-going administration of the Customer Satisfaction Surveys.
Prepare quarterly and annual Internal Quality Monitoring reports.
Facilitate the submission of Outcome Measures, tracking key Outcomes and Performance measurements.
Develop and/or utilize agency systems for on-going program data collection and trend analysis.
Assist with the formulation, implementation and monitoring of corrective actions to ensure program improvement.
Participate in Quality Team meetings and present Quality Improvement reports.
Ensure the implementation requirements as indicated in the agency Quality Improvement manual.
Assist program staff with updating the Program Manual.
Coordinate and assist with reaccreditation preparation activities.
Complete all mandatory and assigned training requirements.
Perform other QI tasks as assigned.

Bachelor’s degree required.
Master’s degree preferred in Human Services, Social Work, Health Care Administration, Public Administration or similar field.
One year’s experience in quality improvement/program evaluation and/or administration in not-for-profit settings, preferred.
Experience with computer database and word-processing programs such as MS-Office Suite–Word, Excel, Access–to create and maintain databases, track and analyze information and data, desirable.
Experience with audit preparation, accreditation/survey activities (especially COA), TQM, CPI and Outcomes measurement is desirable.
Good oral and written communication skills.
Must be a team player, able to engage people throughout the agency.
Must have strong sensitivity to cultural differences.
Ability to set limits and boundaries, maintain role, work collaboratively and respectfully.
Work conducted in office and program environments.
Must be willing to travel to facilities located in Brooklyn and Queens.

Performance and Quality Specialist at SCO Family of Services

Performance and Quality Specialist