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About the Role

The Internal Messenger provides exceptional mail and shipping/receiving services, delivering operational functions including scanning, logging, and distributing incoming deliveries. This role supports the onsite business service center by offering the highest level of service to all clients and employees while maintaining a professional company image through prompt, courteous, and efficient service.

Responsibilities

Provides 5-star customer service to all employees.
Performs the initial rough and fine sorts of incoming mail delivered via courier.
Maintains records of daily deliveries in the system and/or log book.
Scans all incoming deliveries once they are logged.
Sorts deliverable items in accordance with the delivery route to ensure maximum efficiency.
Understands privacy rules and does not tamper with packages or documents.
Delivers mail to end users in a timely manner.
Ensures recipients sign for their delivery upon receipt.
Contacts courier/messenger companies regarding status of deliveries.
Maintains the Business Service Center area in a neat and orderly fashion.
Monitors the level of office supplies on the floor and replenishes and orders accordingly.
Proactively seeks out additional work during downtime.
Builds professional relationships with customers and other teams.
Maintains professionalism and composure when interacting with all employees.
Trains back-up and providing guidance on policies and procedures.
Determines what additional support is needed when handling sensitive inquiries.
Provides exceptional customer service to client.
Provides reception or concierge (front of office) or hospitality (back of office) coverage as needed.

Requirements

Ability to work assigned work hours determined by the manager.
Required to maintain an overall professional appearance and attitude.
Adhere to all policies and procedures required.

Skills

Strong verbal and written communication skills.
Excellent customer service skills.
PC skills MS Office Suite experience.
Ability to handle multiple tasks simultaneously.
Good organizational skills.
Working knowledge of MFD equipment.
Knowledge and understanding of shipping/receiving procedures.
Ability to comprehend instructions.
Ability to work independently.
Capable of completing projects.
Ability to determine the correct method and packing material.
Ability to validate packing slips for the accuracy of incoming and outgoing materials.
Ability to communicate and discern information effectively with onsite staff using vision, hearing, and oral/written comprehension.

Location

Local travel via foot or public transportation.

Work Type

Full-time
Part-time
Temporary

Experience Level

2+ years prior work experience preferred.

Education Level

High School Diploma (or equivalent) required.

Salary/Compensations

$17—$17 USD

Benefits

Medical, Dental, Vision, HCFSA, DCFSA, HSA, Commuter Transit and Parking Pre-Tax Plans, Supplemental Life Insurance, Accident Insurance, Critical Illness, Hospital Indemnity, Legal Program, Identify Theft Protection, Pet Discounts, Pet Insurance, Group Home and Auto Insurance, EAP, Short Term Disability, Life Insurance, Education Discounts, 401k w/ matching, and Entertainment Discounts.
Career Growth: An opportunity to enter a job that allows you to learn new skills or use a variety of them that may lead you to uncover other career opportunities.
Learning & Development: At SPS, we promote a work culture of learning so that you can develop to be the best at what you do.
We Recognize Talent: We offer a variety of recognition programs for all levels of employees.
Paid Time Off: Full time: Minimum of 80 hours/calendar year. Part time/temporary: Minimum of 1 hour for every 30 hours worked. PTO amounts may increase based on tenure and/or the assigned account. PTO allows employees to take approved time off for any reason.
Bonuses: Are available for employee and client referrals for current employees.

About the Company

SPS is a global workplace solutions and business transformation company operating in more than 20 countries.
Across North America, we help clients enhance workplace experiences and business operations through services including workplace support, physical and digital mailroom solutions, intelligent document processing, reception and concierge services, and other business support offerings.
Our clients include leading organizations across banking, insurance, legal, higher education, professional services, and many Fortune 500 companies.

Equal Opportunity

At SPS we embrace the uniqueness of our employees and are committed to the fair and equal treatment of all people, applicants, and employees by promoting a culture of access, inclusion, equity and diversity.
SPS provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, sexual and reproductive health choices, national origin, age, disability, genetics, military status, gender identity or expression, sexual orientation and/or any other status protected by applicable law.
SPS offers reasonable accommodations in the hiring and employment process for individuals with disabilities. If you need assistance in the application or hiring process to accommodate a disability, you may request an accommodation at any time.