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Responsibilities
- Ensure all individuals receive services outlined within their program plans, including Life Plans, IPOPs, Safeguards, and CFAs.
- Ensure spending aligns with the program’s approved budget and Report of Operations, including oversight of Coupa expenditures and proactive management of payroll overtime.
- Promote community inclusion, independence, individualization, and productivity.
- Monitor health, safety, and well-being through coordination with medical professionals and clinical teams.
- Attend semi-annual, annual, and special meetings at schools and/or day programs.
- Monitor and safeguard the individual’s personal belongings.
- Collaborate with nursing staff, including medication monitoring, timely medical appointments, and medication orders.
- Conduct monthly staff meetings in conjunction with training requirements set forth by program leadership and regulatory standards.
- Ensure quarterly drug regimen pharmacy reviews are completed and filed.
- Verify documentation of contact with schools, day programs, and families.
- Provide ongoing supervision and support of Assistant Managers and DSPs.
- Ensure adequate shift coverage and notify the Program Coordinator of staffing issues.
- Write and present performance evaluations within 3 months of hire and annually thereafter.
- Provide timely in-house training and orientation for new employees and contracted workers.
- Observe and ensure staff are implementing/documenting goals and behavior support plans correctly.
- Inform the Program Coordinator of outstanding staff performance or disciplinary concerns.
- Maintain OPWDD and agency PNA standards, accurately reconciling Accufund at least monthly.
- Ensure accurate documentation of in-house logs, occurrence logs, and training in-services.
- Responsible for hiring, training, evaluating, and terminating residence staff in conjunction with the Program Coordinator and HR Department.
- Ensure fire drills are scheduled, conducted, and documented in accordance with regulatory standards.
- Maintain fire safety logs, medication records, and other regulatory documentation.
- Collaborate with the Performance Quality Improvement (PQI) team on incident investigations and Justice Center reviews, submitting documentation requested by investigators within 24 hours.
- Adhere to agency policies and attend required meetings.
- Oversee cleanliness, safety, and maintenance of the residence.
- Facilitate a non-institutional homelike environment, maintaining curb appeal to neighborhood standards.
- Conduct regular facility walkthroughs and address maintenance needs monthly, including the Facility Observation Checklist.
- Ensure vehicle maintenance and inspections are completed and logged.
- Order and maintain needed program and recreational supplies.
- Foster positive relationships with families, guardians, neighbors, and other stakeholders.
- Communicate professionally with schools, day programs, and families.
- Act as a role model and resource for staff.
- Perform DSP duties when necessary to ensure residence safety and care.
- Demonstrate understanding of agency philosophy regarding behavior modification, communication, and inclusion.
- HR Function that includes hiring, disciplining, and terminating employees.
- Demonstrate understanding and adherence to 624 regulations regarding the recognition, intervention, and timely reporting of abuse, as well as the provision of individual protection.
- Be on call 24/7 to respond promptly and with good judgment; report to residence if needed.
- Maintain compliance with assigned LMS training and ensure staff do the same.
- Attend training, demonstrate understanding, and ensure proper implementation of Electronic Health Record systems.
- Demonstrate understanding of and adherence to standards of Corporate Compliance.
- Ensure accurate and timely submission of documents required for billing.
- Coordinate weekly schedule with Assistant Manager to provide maximum shift oversight.
- Demonstrate flexibility with schedule based on house needs and increased focus on shifts that require heightened training/oversight.
- Develop and maintain Environmental Protection Plans (EPP) in accordance with regulations, demonstrating ability to implement EPPs and maintain necessary items.
- Complete payroll timely and accurately.
- Respond timely and effectively to issues identified in consumer satisfaction surveys and other feedback mechanisms.
- Input complete and accurate Key Performance Indicator (KPI) data monthly.
- Perform other duties as assigned by the Program Coordinator.
Requirements
- Minimum 3 years of experience working with individuals with developmental disabilities, preferably in a residential or treatment setting.
- A minimum of 3 years of administrative/managerial experience with individuals with behavioral health challenges.
- Must complete and maintain Medication Administration certification (AMAP) to maintain employment.
- SCIP-R, CPR, and First Aid & AED certifications are required to be obtained and maintained.
- A valid NYS Driver’s License is required.
- Serves as a positive role model for staff and individuals supported.
Skills
- Strong written, verbal, and organizational skills.
- Proficiency in Microsoft Office and basic computer applications.
Experience Level
- 3 years of experience working with individuals with developmental disabilities
- 3 years of administrative/managerial experience
Education Level
- High school diploma or GED required
- Associate or bachelor’s degree in human services preferred
- QIDP certification preferred