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About the Role

Define the vision, strategy, and multi-year roadmap for identity platform capabilities and services. Partner closely with engineering, architecture, design, data, and business stakeholders to deliver scalable, reusable solutions in a regulated environment. Own outcomes end-to-end—from discovery and prioritization through delivery, adoption, and continuous optimization.

Responsibilities

Define and drive a multi-year roadmap for enterprise identity platform capabilities and services
Translate strategic vision into clear product requirements, user stories, and prioritized backlogs
Lead discovery to understand customer and business needs and validate product direction
Prioritize work based on business value, customer impact, risk reduction, reuse, feasibility, and strategic alignment
Partner with engineering, architecture, design, and data teams to deliver scalable services and application programming interfaces (APIs)
Establish platform standards, integration patterns, onboarding processes, and operating models
Minimize one-off solutions by designing reusable capabilities that scale across teams and journeys
Drive adoption of platform capabilities across channels and experiences and support enablement as needed
Partner with risk, compliance, legal, cybersecurity, and privacy stakeholders to meet regulatory and control requirements
Track and communicate key performance indicators (KPIs) and use insights to drive continuous improvement
Communicate priorities, trade-offs, risks, and progress to senior stakeholders and executive leadership

Requirements

5 years of product management experience or equivalent experience in technology or product delivery
Demonstrated success launching and scaling technology products, platform capabilities, or major features
Proven ability to define product strategy and translate it into multi-year roadmaps and executable plans
Strong understanding of enterprise platforms and modern architecture concepts, including APIs, microservices, cloud technologies, data, and integration patterns
Ability to design for enterprise-scale reuse and capability-based delivery
Strong analytical, organizational, and problem-solving skills with comfort navigating ambiguity
Excellent stakeholder management skills with ability to influence across a matrixed organization
Strong written and verbal communication skills, including executive-level storytelling and presentations
Strong understanding of risk, controls, security, privacy, resiliency, and regulatory considerations in a regulated environment
Bachelor’s degree
Applicants must be authorized to work for any employer in the US.
We are not able to provide immigration sponsorship or take over sponsorship of an employment visa at this time.

Skills

Platform product management experience within banking, financial services, financial technology, or another regulated industry
Familiarity with identity lifecycle management, consent management, identity graph concepts, and digital identity solutions
Experience evaluating third-party technology solutions, including build-versus-buy decisions
Experience managing vendor relationships
Advanced degree and/or relevant certifications

Experience Level

5 years of product management experience or equivalent experience in technology or product delivery

Education Level

Bachelor’s degree
Advanced degree and/or relevant certifications

Benefits

Comprehensive health care coverage
On-site health and wellness centers
A retirement savings plan
Backup childcare
Tuition reimbursement
Mental health support
Financial coaching

About the Company

Chase is a leading financial services firm, helping nearly half of America’s households and small businesses achieve their financial goals through a broad range of financial products.
Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do.
We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.
Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing.
We’re proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions – all while ranking first in customer satisfaction.
We offer a broad array of credit cards to meet the needs of individuals and small businesses, including Chase-branded and co-branded cards in partnership with well-known companies and organizations.
Merchant Services is a leading provider of payment, fraud and data security for companies, capable of authorizing transactions across global currencies.

Equal Opportunity

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success.
We are an equal opportunity employer and place a high value on diversity and inclusion at our company.
We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law.
We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs.
Equal Opportunity Employer/Disability/Veterans