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About the Role

Administers and manages the day-to-day operations of the Holocaust Survivor Program, overseeing the department budget, ensuring service provision, and maintaining health and safety standards. Supervises a team to provide high-quality services to clients and the community.

Responsibilities

Manages program operations according to agency and funder guidelines, reporting activities to leadership.
Develops, implements, and maintains departmental projects, policies, procedures, objectives, and quality standards.
Selects, orients, and trains department staff, disseminating relevant program information.
Develops, recommends, and monitors the program operating budget.
Develops and enforces performance standards and evaluates staff performance.
Provides oversight and supervision to social work, supervisory, and administrative staff.
Assigns cases and other work responsibilities to staff.
Develops and maintains client monitoring and record-keeping systems using a client database.
Reviews case records for quality assurance.
Provides casework/case management services, including assessment, information and referral, entitlement applications, case planning, service arrangement, advocacy, and supportive counseling.
Conducts weekly staff meetings and attends managerial meetings and training sessions.
Organizes, facilitates, and assists at social, recreational, and group activities for clients.
Prepares monthly statistical reports and tracks data for grant funding and other reports.
Represents the organization with funding sources, agencies, and at community meetings.
Participates in interdepartmental programs and projects, collaborating with other departments for optimal client care and agency goals.
Adheres to organization's standards by completing annual mandatory trainings.
Supports the organization's mission by striving for excellence and fostering positive interpersonal relationships.
Adheres to the organization's policy regarding absenteeism and appearance.

Requirements

MSW or related degree; LMSW preferred.
3-5 years of experience in social services, preferably with older adults.
Supervisory experience; management experience preferred.
Proficiency in Microsoft Office suite.
Basic knowledge of client database systems.
General facility with technology.
Proven strong problem-solving skills.
Ability to multi-task.
Creative decision-making skills.
Ability to exercise sound judgment.
Superlative verbal and written communication skills.
Excellent client service and organizational skills.
Must be able to use public transportation or other means of transit.

Skills

Microsoft Office suite
Client database systems
Problem solving
Multi-tasking
Decision making
Judgment
Verbal communication
Written communication
Client service
Organizational skills

Location

Business Office Environment
Home visits
Out of office meeting attendance

Work Type

Hybrid schedule after successful completion of probationary period.

Experience Level

3-5 years’ experience in social services
Supervisory experience
Management experience preferred

Education Level

MSW or related degree
LMSW preferred

Salary/Compensations

$75,000 - $77,800 commensurate with experience
$4,000 bonus for RUSSIAN speakers