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About the Role

As our AI Learning Experience Designer, you'll drive the organization's shift toward AI-powered, simulation-based training. You will design, build, and continuously improve realistic practice environments, from conversational role-play scenarios to procedural and technical simulations, enabling employees to rehearse high-stakes skills safely, repeatedly, and at scale. This role sits at the intersection of instructional design, live facilitation, and Product/Engineering, translating learning needs into technical requirements and vice versa.

Responsibilities

Design branching scenarios, role-play conversations, and procedural/technical simulations grounded in adult learning principles and real on-the-job situations.
Define realism and effectiveness for each simulation, including personas, difficulty curves, failure states, and feedback loops, in partnership with SMEs and facilitators.
Build and maintain a simulation roadmap aligned to the organization’s highest-priority skill gaps.
Own the prompt engineering and configuration behind AI-driven simulations, working within licensed platforms and/or custom-built tools.
Evaluate and pilot AI simulation vendors and in-house technologies against defined learning outcomes and total cost of ownership.
Maintain a working knowledge of AI/LLM capabilities and constraints relevant to training use cases.
Act as the primary liaison between the L&D function and P&E teams building or supporting simulation tooling, writing clear requirements, user stories, and acceptance criteria.
Serve as a product owner for L&D outcomes.
Partner with facilitators and trainers to pressure-test simulations before rollout, incorporating live-delivery feedback into design and technical iteration.
Translate technical/platform constraints into design trade-offs for stakeholders.
Represent L&D in Product/Engineering planning processes where simulation tooling, data, or infrastructure decisions affect training outcomes.
Pioneer AI-driven design and production processes to scale simulation output while maintaining quality.
Stay current on emerging AI tools and techniques relevant to simulation and instructional design.
Define and track success metrics for each simulation.
Use practice and performance analytics to identify where simulations are closing real skill gaps, and iterate accordingly.
Report on simulation program impact to L&D leadership, tying results to business outcomes.
Ensure simulations meet accessibility standards and organizational data privacy/security requirements.
Establish and maintain a quality/review process for AI-generated simulation content.

Requirements

7+ years in instructional design, learning experience design, or a closely related L&D role.
Demonstrated experience building with AI to design, develop, and scale learning experiences, including AI-assisted content generation, prompt engineering, content transformation, and workflow optimization.
Demonstrated experience creating AI-generated learning assets, specifically simulations, chatbots, branching scenarios, role-play conversations, assessments, and coaching/reinforcement activities (portfolio or work samples required).
Experience partnering directly with P&E teams or other technical partners in their planning process.
Experience communicating effectively with both technical and non-technical audiences.
Experience designing for and/or delivering live facilitation (virtual or in-person), or working closely with facilitators to pressure-test and shape training content.
Experience translating business priorities and performance gaps into scalable learning solutions, ideally in a fast-paced or customer-facing organization.
Strong grounding in instructional design methodology (e.g., ADDIE, adult learning theory) and scenario/branching-logic design.
Working proficiency with at least one AI simulation/role-play platform (e.g., Second Nature, Hyperbound, Mindtickle, Zenarate, SmartWinnr) and one standard authoring/content tool stack (e.g., Articulate Storyline/Rise, Vyond, Claude Design) with AI-assisted features.
Familiarity with systems relevant to a Product/Engineering-adjacent L&D role: an LMS (e.g., Cornerstone, Absorb, Moodle), a CMS (e.g., Showpad), and a project-tracking tool used by Engineering (e.g., Jira).
Strong project management skills, with the ability to manage multiple concurrent initiatives and competing stakeholder priorities without losing quality.
Comfortable reading and acting on learning/performance analytics to demonstrate program impact.
Ability to communicate clearly and technically, writing requirements for Engineering and explaining platform constraints to non-technical stakeholders.
Innovation-oriented mindset: comfortable proposing and piloting AI-driven processes that compress traditional development timelines.
Bachelor’s degree in Instructional Design, Learning Experience Design, Educational Technology, or a related field; equivalent professional experience will be considered.

Skills

AI Tooling
Prompt Engineering
Instructional Design
Learning Experience Design
Simulation Design
Adult Learning Principles
Scenario Design
Branching Scenarios
Role-play Conversations
Procedural Simulations
Technical Simulations
AI-assisted Content Generation
Content Transformation
Workflow Optimization
AI Simulation/Role-play Platforms
Authoring Tools
LMS
CMS
Project Tracking Tools (Jira)
Project Management
Learning Analytics
Performance Analytics
Accessibility Standards (WCAG, Section 508)
Data Privacy
Security Requirements

Location

New York
Seattle

Work Type

Hybrid

Experience Level

7+ years

Education Level

Bachelor's degree in Instructional Design, Learning Experience Design, Educational Technology, or related field; equivalent experience considered.

About the Company

Blink Health is the fastest growing healthcare technology company that builds products to make prescriptions accessible and affordable to everybody.
Our two primary products – BlinkRx and Quick Save – remove traditional roadblocks within the current prescription supply chain, resulting in better access to critical medications and improved health outcomes for patients.
BlinkRx is the world’s first pharma-to-patient cloud that offers a digital concierge service for patients who are prescribed branded medications.
Patients benefit from transparent low prices, free home delivery, and world-class support on this first-of-its-kind centralized platform.
We are a highly collaborative team of builders and operators who invent new ways of working in an industry that historically has resisted innovation.
It is rare to have a company that both deeply impacts its customers and is able to provide its services across a massive population.
At Blink, we have a huge impact on people when they are most vulnerable: at the intersection of their healthcare and finances.
We are also the fastest growing healthcare company in the country and are driving that impact across millions of new patients every year.
Our business model not only helps people, but drives economics that allow us to build a generational company.
We are a relentlessly learning, constantly curious, and aggressively collaborative cross-functional team dedicated to inventing new ways to improve the lives of our customers.

Equal Opportunity

We are an equal opportunity employer and value diversity of all kinds.
We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
Applicants who provide their phone number and consent to receive text messages may receive SMS or MMS updates from Blink Health regarding their application.