Case Manager (Bilingual in Korean/English) - Queens North Case Management Program
Selfhelp Community Services · NY, US
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About the Role
Assesses clients' needs and eligibility for in-home services, entitlements, and benefits, managing ongoing casework and care plan management.
Responsibilities
- Conduct intakes and screen clients with presenting problems.
- Provide accurate information on benefits, entitlements, programs, and case assistance.
- Assist clients in accessing services, including referral, counseling, and advocacy.
- Apply and recertify clients for entitlements and benefits.
- Arrange for the provision of services.
- Communicate with clients, families, and collaterals with respect, patience, and understanding.
- Utilize the program’s data system to maintain complete and accurate case notes, monitor reassessments, client data, contacts, service delivery, and financial information.
- Prepare and maintain required documentation in case files.
- Compile statistics, prepare reports, and disseminate information.
- Actively participate in supervision and staff meetings.
- Exchange information in a timely manner.
- Complete work assignments thoroughly, accurately, and within organizational time frames.
- Assess clients’ social, emotional, and environmental status in their home, hospital, or institutional setting.
- Develop, implement, and follow up on care plans for clients.
- Provide continuing contact with clients.
- Provide supportive counseling.
- Supervise social work students, as needed.
- Arrange for translation services, as needed, for clients.
- Perform other duties as needed or requested.
- Support the organization’s mission by striving for excellence and fostering positive interpersonal relationships with co-workers.
- Adhere to the organization’s policy regarding absenteeism and appearance.
Requirements
- One year related experience and/or training.
- Working knowledge of Microsoft Office Suite and other technology.
- Excellent communication and listening skills.
- Excellent customer service skills with a focus on treating clients with respect and dignity.
- Able to multi-task and work independently with great attention to detail.
Skills
- Microsoft Office Suite
- Communication
- Listening
- Customer Service
- Multi-tasking
- Independent Work
- Attention to Detail
Location
- Business office environment
Work Type
- Hybrid
Experience Level
- One year related experience
Education Level
- Bachelor's Degree
Salary/Compensations
- $54,000 - $56,400 per year