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About the Role
Quality Enclosures is seeking a Temporary IT Support Associate – Level 1 to join their team. This role involves resolving common technical issues and escalating complex problems, providing a great opportunity to gain practical IT support experience in a supportive, team-oriented environment.
Responsibilities
- Respond to employee IT requests by phone, email, chat, or ticketing system.
- Create and update support tickets.
- Gather basic information about users’ issues.
- Provide friendly and professional customer service.
- Assist with password and account login issues.
- Provide basic Outlook and email configuration support.
- Support Microsoft 365 applications.
- Perform basic Windows troubleshooting.
- Install and uninstall approved software.
- Troubleshoot printers and scanners.
- Troubleshoot computers, monitors, keyboards, mice, and other peripherals.
- Provide basic support for tablets, phones, barcode scanners, and other company devices.
- Troubleshoot basic network connectivity issues, including Wi-Fi and network cable connections.
- Perform an initial diagnosis of hardware and software problems.
- Identify issues that require Level 2 or specialized IT support.
- Escalate tickets to the appropriate IT team member when necessary.
- Provide clear documentation of troubleshooting steps already performed.
- Follow up on escalated issues when requested.
- Use approved remote-support tools to assist users when appropriate.
- Follow company security procedures when accessing users’ computers remotely.
- Document troubleshooting steps and solutions in the ticketing system.
- Maintain accurate and detailed support records.
- Follow up with users to confirm that issues have been resolved.
- Update tickets with relevant information and close completed requests.
Requirements
- High school diploma or equivalent required.
- Good written and verbal communication skills.
- Friendly, patient, and customer-service-oriented attitude.
- Strong attention to detail, organization, and task-prioritization skills.
- Strong note-taking and documentation habits.
- Ability to follow instructions and document troubleshooting steps.
- Willingness to learn new technologies and IT procedures.
- Ability to work independently while knowing when to ask for assistance.
- Reliable transportation for occasional local travel between company locations.
- Ability to lift up to 50 pounds.
Skills
- Technology interest
- Problem-solving
- Learning new software and systems
- Patience
- Professionalism
- Attention to detail
- Following procedures
- Escalation awareness
- IT support experience
Location
- Central Islip, NY
Work Type
- Full-Time
- Temporary
- On-Site
Experience Level
- Level 1
Education Level
- High school diploma or equivalent
- Associate degree or technical school coursework in a related discipline is a plus
Salary/Compensations
- $18.00 – $19.00 per hour
About the Company
- Quality Enclosures is a family-owned and operated company with over 30 years of success as a leading manufacturer of shower enclosures.