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About the Role

Manage insurance renewals and assess risks and claims history for the Construction book of business within the Specialty Division. Deliver client service to drive retention and new business, adhering to commercial strategy and compliance.

Responsibilities

Handle renewals and mid-term adjustments by assessing risk and claims information, obtaining client details, and securing insurer quotations.
Present renewal quotations to clients promptly and follow up for instructions to achieve optimal retention and growth.
Process mid-term adjustments efficiently to ensure timely cover.
Develop and maintain effective client relationships, analyzing needs and proposing solutions.
Respond promptly to client inquiries and accurately record all communications.
Support new business and sales processes.
Ensure compliance with local procedures, customer service standards, and external regulations like FCA.

Requirements

Excellent communication and written skills.
Keen eye for detail.
Commercial background, ideally in Construction.
Ability to explain complex insurance products simply.
Desire for continuous development.
Insurance background: Commercial essential, Construction preferred.
Relevant qualifications (e.g., Cert CII) or working towards them.
Demonstrable history of strong retention rates, ideally with new business conversion.
Great customer service skills.
Excellent telephone manner.
Ability to network and build working relationships easily.
Drive and passion to learn and develop within the insurance industry.
Previous experience in a similar role, including working with insurers and clients.
Ability to use initiative and multitask.
Experience updating relevant systems and performing administrative tasks.
Acturis systems knowledge and experience preferred.

Skills

Communication
Written skills
Attention to detail
Client relationship management
Risk assessment
Claims history analysis
Market knowledge
Product knowledge
Sales support
Compliance
Networking
Problem-solving
Multitasking
System updates
Acturis

Location

Work Type

Hybrid working

Experience Level

Mid-level

Education Level

Cert CII or equivalent

Salary/Compensations

Competitive salary
Annual pay review
Bonus scheme

Benefits

Hybrid working options
27 days annual leave
Birthday off
Religious holiday off
Bank holidays
Auto enrolment pension scheme (5% employer matched contribution)
Flex-benefits
Group Life Assurance cover (X4 salary)
3 months fully paid Maternity Leave
3 months fully paid Paternity Leave
3 months fully paid Adoption Leave
Professional qualification study support
Perks at work (discounts)
Holiday purchase scheme (up to 5 days)

About the Company

Jensten is a leading UK insurance intermediary group focused on clients and people.
Established in 2018, Jensten combines scale, technical expertise, and entrepreneurial spirit.
The company is evolving into two divisions: Broking and Product & Distribution.
Jensten is a Top 10 Independent Broker, placing approximately £600 million GWP.
Employs over 1,000 colleagues across 50 UK and Ireland locations.
Supports 93 franchise holders nationwide.
Purpose: 'Protecting today, empowering tomorrow'.
Values: Caring, Curious, Skilled, and Bold.
Operates between large consolidators and local brokers, offering capability and agility.

Equal Opportunity

The job description does not contain an Equal Opportunity statement.