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About the Role
This newly created role is the first time RA is bringing credit control in-house. You will own the full collections process across the group, managing invoice collections and financial support for promoters. There is an opportunity to grow the role by taking on more payment processing, finance operations, and process improvement work.
Responsibilities
- Own collections across RA's full debtor book, chasing unpaid invoices by phone and email and following up with relevant internal stakeholders, including Sales and Account Management
- Track promoter loan balances against agreed repayment schedules, chase repayments as they fall due and escalate accounts that move off track to the Financial Controller
- Raise invoices and credit notes for your collections work, keeping client account records accurate and current
- Provide regular, clear updates on debtor and loan balances to the Finance team
- Action agreed deductions through RA's ticketing platform where this is the appropriate route to recover a balance
- Review relevant contracts and deal terms—including discounts, payment terms and loan terms—to maintain accurate tracking for your accounts
- Escalate issues promptly, including unresponsive stakeholders, accounts requiring legal action and processes that are not working effectively
- Identify opportunities to improve credit-control processes, tools and reporting, with scope to support payment processing and wider finance operations over time.
Requirements
- Solid, demonstrable experience in a credit control, collections, treasury, operations, business operations, or a related process-driven role
- Ability to manage financial workflows, maintain accurate records and ensure actions do not drift
- Confidence using Excel to build and maintain effective tracking without relying on a ready-made template
- Clear, confident communicator comfortable chasing external clients and following up with internal stakeholders
- Strong attention to detail and a disciplined approach to process in a high-volume, low-value environment
- Sound judgement, consistent follow-through and genuine commitment to collecting money owed
- Genuine affinity for electronic music culture and RA's mission
- Direct experience in credit control or collections, including chasing professionally and following through on money owed
- Experience managing structured repayments or loan tracking, beyond invoice collections
- Experience working across multiple currencies or legal entities
- Familiarity with QuickBooks
- An interest in improving processes, tools and ways of working
Skills
- Excel
- Credit Control
- Collections
- Treasury
- Operations
- Business Operations
- Financial Workflows
- Record Keeping
- Communication
- Attention to Detail
- Process Management
- Judgement
- Follow-through
- QuickBooks
Location
- London
Work Type
- Hybrid
- Permanent
Experience Level
- Mid-level
Salary/Compensations
- £30,000–£40,000
Benefits
- Generous annual leave policies
- Flexibility in working arrangements (hybrid or remote)
- Matching pension schemes and/or 401k
- Comprehensive staff wellbeing initiatives (regular activities, workplace programmes, discounted ClassPass memberships, custom-fitted earplugs)
- Company-led social events, team lunches and discounts on RA merchandise
- Paid annual volunteering allowance
- Regular company-wide Q&As with senior leadership
- Ongoing virtual educational training sessions for all staff
About the Company
- Founded in 2001, Resident Advisor (RA) is a long-running music media brand and a cornerstone of the dance, electronic and DJ ecosystem with over 7 million monthly users.
- RA operates a complex global business spanning ticketing, media, events, agency services and software.
- As an independent company run by devoted dance music enthusiasts, our mission is to bring together the world's electronic music communities.
- RA became B Corp certified in 2024, meeting high social and environmental impact standards.
- Our values include celebrating progressive values of electronic music, advocating for inclusivity, honouring the past, present and future of electronic music, using innovation to empower the community, choosing honesty over gain, and purpose over profit.
Equal Opportunity
- We especially welcome applicants from diverse backgrounds, abilities, ethnicities, experiences, gender identities and sexual orientations.
- We aim for our team to reflect the communities we engage with.
- We ensure everyone is valued and respected by actively promoting equality, diversity and inclusion in our workplace.
- Transparent internal company culture committed to diversity, equity and inclusion (see: https://ra.co/about/diversity)