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About the Role

The Senior Product Manager, Salesforce is the lead technical expert and strategic thought partner for Uncommon Schools’ Salesforce platforms. This role translates organizational priorities into a technical roadmap supporting critical enrollment, marketing, operational, and financial goals, ensuring the CRM platform delivers high-value capabilities and seamless user experiences.

Responsibilities

Set and champion the technical vision and roadmap for all Salesforce instances (including Sales Cloud, Marketing Cloud, and Service Cloud) aligned with organizational goals and enrollment constraints.
Evaluate build, buy, consolidate, and retire decisions across the CRM portfolio and present investment cases to non-technical senior stakeholders.
Identify new platform enhancement opportunities, including automation workflows within Marketing Cloud.
Drive system roadmaps and maintenance strategies, managing upgrades, testing, backups, and integrations with enterprise applications.
Facilitate Agile ceremonies, including backlog refinement, sprint planning, retrospectives, and 8-to-12-week Planning Increment sessions.
Lead cross-functional problem-solving for complex technical projects involving multiple vendors, internal software systems, and data warehouses.
Build and maintain collaborative cross-functional communities, facilitating communication to break down functional silos.
Partner with Business Process Owners, Regional Superintendents, Chiefs of Staff, and School Operations Leaders to design effective system processes and workflows.
Define and maintain data flows, system-of-record boundaries, and data handoffs between Salesforce and other core enterprise systems (e.g., student information systems, enrollment tools).
Partner with System Architects, Data Architects, and Data Governance teams to establish record ownership, access levels, retention rules, and standard data dictionaries.
Drive data quality across the portfolio, managing data cleansing efforts and removing technical debt.
Ensure all CRM capabilities comply with enterprise cybersecurity guidelines, family data privacy requirements, and artificial intelligence usage guidelines.
Manage day-to-day platform administration, establishing policies for user access, security roles, system usage, and reporting.
Manage vendor contracts, renewal processes, and tier-3 support escalations to ensure high performance.
Design and deliver train-the-trainer sessions and training programs for business process owners, school leaders, and service desk staff.
Develop and maintain centralized Knowledge Base articles and documentation covering system processes, troubleshooting, and best practices.

Requirements

5–6 years of relevant experience in Salesforce product management, system administration, or technical project implementation.
Hands-on experience working across Salesforce products, including Sales Cloud, Marketing Cloud, and Service Cloud.
Experience leading Agile processes, managing project backlogs, and executing multi-stakeholder technical plans.
Demonstrated ability to design business processes, troubleshoot complex technical root causes, and manage platform governance.
Strong communication skills with a track record of translating complex technical concepts for non-technical stakeholders.
5+ years of experience within a K–12, higher education, or EdTech environment.
1+ year of experience building prompt-based tools leveraging large language models (LLMs).
Working knowledge of help desk ticketing software (e.g., Zendesk).
Prolonged periods of sitting or standing at a desk and working on a computer.

Skills

Salesforce
Sales Cloud
Marketing Cloud
Service Cloud
Agile processes
Project management
Data governance
System architecture
Communication
Large language models (LLMs)
Help desk ticketing software

Location

Downtown Manhattan (100 Church Street)
NYC or Newark region

Work Type

In-person
Hybrid (at least three days each week at Central Office)
Monthly travel to regional locations (2 to 3 days at a time)

Experience Level

Senior

Salary/Compensations

$117,200-$142,000

Benefits

19 days of paid time off
3 weeks of paid Winter and Summer org-wide holidays
Comprehensive Health, Dental, and Vision insurance plans
403(b) retirement savings program + employer match
Paid leave of absence options (parental, medical, disability, etc.)
Mental health and counseling support + wellness benefits
Pre-tax flexible spending, dependent care, and health savings accounts

About the Company

Uncommon Schools is a nonprofit network of high-performing public charter schools dedicated to providing an exceptional K-12 education in economically disadvantaged communities.
Operating in Boston, Camden, New York City, Newark, and Rochester, we are committed to closing the college completion gap and preparing every student for college and beyond.
Our students consistently exceed national benchmarks, reflecting our dedication to their success.
We invest deeply in our educators, offering weekly coaching, feedback, and professional development to ensure excellence in teaching and leadership.
Join us to work hard, do good, and make a lasting difference!

Equal Opportunity

As an equal opportunity employer, Uncommon provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
We also ensure that individuals with disabilities receive all privileges and benefits associated with employment and are provided reasonable accommodations for the interview process and to perform core job functions.
If you would like to request an accommodation, please email [email protected].