Impress employers and recruiters.
Choose from hundreds of resume examples.
Impress employers and recruiters.
Choose from hundreds of resume examples.
Tailor your resume to this Client Success Associate role.
Rezi rewrites your resume against Noom US's job description. Free.
Tailor your resume to this Client Success Associate role.
Rezi rewrites your resume against Noom US's job description. Free.
Don't guess if your resume is good enough.
See how it scores against the Client Success Associate posting at Noom US — free, in seconds.
Don't guess if your resume is good enough.
See how it scores against the Client Success Associate posting at Noom US — free, in seconds.
About the Role
The Client Success Associate will support Noom’s Employer partnerships, managing day-to-day account management, client launches, engagement, and renewals. This role is ideal for an organized, detail-oriented individual early in their client-facing career, managing a high volume of accounts and priorities.
Responsibilities
- Support client retention and engagement across a high-volume portfolio of Employer accounts.
- Track account health, renewal dates, launch timelines, and key milestones.
- Monitor accounts for early warning signs and proactively flag potential risks.
- Maintain accurate, up-to-date client information in CRM and account-tracking tools.
- Support new client implementations, launches, and ongoing account-management activities.
- Respond to routine client questions and requests in a timely, professional manner.
- Help drive post-launch enrollment and engagement activities.
- Prepare agendas, materials, and follow-up communications for client meetings.
- Manage multiple tasks, deadlines, and competing priorities across several accounts simultaneously.
- Help document and maintain scalable processes as the Client Success organization grows.
Requirements
- 3+ years of experience in a client-facing role (account management, client services, customer success, implementation, or similar).
- Experience in digital health, healthcare, or SaaS is preferred.
- Strong organizational skills and attention to detail.
- Demonstrated ability to manage a high volume of accounts and competing priorities.
- Excellent written and verbal communication skills.
- Comfort working with data and basic reporting.
- Experience using CRM platforms and account-management or project-tracking tools.
- Comfort using AI tools and enthusiasm for adopting new tools.
- A proactive, collaborative mindset and eagerness to learn the full client success lifecycle.
- Willingness to travel occasionally, up to 20%.
Skills
- Account Management
- Client Services
- Customer Success
- Implementation
- Digital Health
- Healthcare
- SaaS
- Organizational Skills
- Attention to Detail
- Communication Skills
- Data Analysis
- CRM Platforms
- AI Tools
Location
- NYC
- Princeton
Work Type
- Hybrid
Experience Level
- Early Career
- 3+ years
Salary/Compensations
- $80,000 - $100,000/year base
- On target earnings of ~$105,000 - $125,000/year
Benefits
- 401(k) with company match
- Paid holidays
- Generous time off
- Summer Fridays
- Company-wide Summer Break week
- Top-tier medical plans (including premium-free option)
- Dental insurance
- Vision insurance
- Life insurance
- Paid parental leave
- Stock awards
- Performance-based bonus
- Exclusive access to Noom’s products
About the Company
- Noom is a leading whole-person health platform on a mission to help people live better, longer.
- We combine personalized medication with the science of behavior change and psychology.
- We serve millions through health plans, employers, and direct-to-consumer offerings.
- We've been named one of the Best Places to Work by Inc., Fortune, Glassdoor, and Quartz.
- We empower our people to think big, act boldly, and take pride in their contributions to shaping the future of health.
Equal Opportunity
- Noom is an equal opportunity employer and values diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.