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About the Role

This engagement covers the product, knowledge, and governance architecture for the M&I Brand Intelligence pilot, establishing Brand Intelligence as a scalable AI product and a reusable capability across Worldwide Events. The engagement is outcome-based and delivered remotely, offering autonomy over methods, tools, and sequencing.

Responsibilities

Define the Brand Intelligence Product and System Blueprint, including users, use cases, workflows, knowledge domains, inputs, outputs, success measures, and MVP scope, approved by stakeholders.
Design the Knowledge Architecture, including information architecture, retrieval approach, ownership model, and maintenance framework for high-quality AI outputs.
Define the AI Product Architecture, including component model, integration approach, and orchestration requirements, aligned with the Commercial Operating System.
Develop a Governance Framework covering content ownership, quality controls, approval workflows, auditability, and responsible AI.
Create a Technical Delivery Specification with detailed architecture and design artifacts for engineering teams to build the MVP.
Develop a Reusable Product Design Method for AI product design for future brand rollouts across Worldwide Events.

Requirements

Proven experience delivering AI-enabled products from concept through to implementation.
Deep expertise in AI product and platform architecture, including AI-enabled operating model design.
Strong experience in knowledge architecture and retrieval systems.
Hands-on experience designing agentic workflows and orchestration patterns.
Executive advisory experience with the systems thinking to connect product design to wider business outcomes.

Skills

AI Product Architecture
System Architecture
Knowledge Architecture
Retrieval Systems
Agentic Workflows
Orchestration Patterns
Systems Thinking
Multi-agent systems
AI orchestration frameworks
Governance frameworks
Responsible AI frameworks
Human and agent operating models
Commercial AI product development

Location

Remote

Work Type

Remote
Outcome-based

Experience Level

Competitive, depending on experience

Salary/Compensations

Competitive, depending on experience

About the Company

M&I brings together high-calibre meeting planners and exhibitors from the hospitality industry through a series of standout events across Europe, the Middle East, and the Americas.
M&I is part of Worldwide Events Group, founded in 2004 and now a recognised leader in global MICE and luxury travel.
Innovation drives our evolution. We’re embracing agentic AI to elevate personalisation, streamline event design and create smarter, more intuitive experiences for our global communities.
Alongside M&I, Private Luxury Events champions the ethos Expect the Extraordinary, delivering world-class experiences to the Luxury Travel community.

Equal Opportunity

We foster an environment where everyone feels respected, valued, and able to thrive.
We welcome individuals of all backgrounds, identities, and lived experiences, including differences in gender identity, orientation, expression, age, race, ethnicity, physical or mental ability, neurodiversity, religion or belief, and socio‑economic background.
Our diversity strengthens our perspective, fuels innovation, and deepens our connection to the clients and communities we serve around the world.