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About the Role
This is a senior, hands-on analytics role for someone who enjoys getting close to both the data and the decisions it supports. You will partner with commercial stakeholders to understand their objectives, turn complex or ambiguous questions into structured analysis, and use data to identify opportunities, diagnose problems and inform what happens next. You will help us understand performance across the customer lifecycle, from marketing and pipeline development through conversion, revenue, customer behaviour and retention, and provide the evidence that supports commercial planning and decision-making. You will also work directly across our modern analytics stack, using SQL, dbt and Omni to develop trusted data models, metrics, dashboards, forecasts and analytical products.
Responsibilities
- Partner with Commercial and Marketing
- Develop a strong understanding of our commercial objectives, processes and challenges, becoming a trusted analytical partner to senior stakeholders.
- Translate ambiguous business questions into clear analytical problems, challenge assumptions and proactively surface emerging risks and opportunities.
- Work hands-on across our analytics stack, writing SQL, developing and maintaining dbt models, defining metrics, and building reporting and dashboards in Omni.
- Collaborate with Analytics Engineers and other data teams to improve source data, modelling, data quality and pipeline reliability where needed.
- Translate commercial goals into meaningful KPIs, measurement frameworks and supporting metrics.
- Establish baselines and targets and help ensure Commercial, Marketing, Finance and Revenue Operations have consistent definitions and a shared view of performance.
- Analyse performance across areas including: Marketing and customer acquisition, Commercial pipeline and stage conversion, Sales velocity and opportunity progression, Revenue and customer growth, Retention and customer engagement, Customer and segment performance.
- Investigate what is driving trends and where action may be needed.
- Develop revenue, pipeline, customer and commercial forecasts alongside scenario models that support planning, target setting and investment decisions.
- Make assumptions and key drivers clear, evaluate forecast accuracy over time and improve models as more data becomes available.
- Partner with Revenue Operations to strengthen our understanding of the commercial pipeline and customer journey.
- Analyse pipeline health, conversion, velocity and progression alongside CRM data quality, helping teams understand where opportunities are progressing, slowing down or being lost.
- Turn analysis into clear recommendations that support decisions around priorities, targets, resource allocation and commercial initiatives.
- Combine internal performance data with relevant external context to help stakeholders understand options, trade-offs and potential risks.
- Use CRM, product and customer data to understand how different customer groups behave and perform, helping Commercial and Marketing evaluate segmentation and targeting approaches and identify opportunities to improve acquisition, conversion and retention.
- Help shape weekly, monthly and quarterly commercial reviews with clear reporting, analysis and performance narratives, ensuring stakeholders understand what changed, why it matters and where attention is needed.
Requirements
- Significant experience in commercial analytics, growth analytics, revenue analytics, business analytics or a related analytical role.
- Strong SQL skills and experience independently analysing large and complex datasets.
- Experience building and maintaining data models within a modern analytics pipeline.
- Experience with BI tools such as Omni, Looker, Tableau or Power BI.
- The ability to take an ambiguous stakeholder question and turn it into structured analysis and a clear recommendation.
- Experience defining KPIs, measurement frameworks and metric definitions.
- Experience analysing commercial or CRM data, such as pipeline, conversion, revenue, acquisition or retention.
- Experience building forecasts, planning models or scenario analyses.
- A good understanding of commercial performance and the customer lifecycle.
- Experience working with senior non-technical stakeholders and using evidence to support decisions.
- Experience collaborating with Analytics Engineers, Data Engineers or similar technical teams.
- Strong communication and problem-solving skills.
- Experience with dbt or a similar analytics engineering framework.
- Experience with HubSpot, Salesforce or another CRM platform.
- Experience with B2B commercial analytics.
- Experience with pricing, customer segmentation or marketing effectiveness.
- Experience in healthcare, research, life sciences, data or technology.
- Experience with external market data or research.
- Experience with business reviews, planning cycles or target setting.
Skills
- SQL
- dbt
- Omni
- BI tools
- Commercial analytics
- Growth analytics
- Revenue analytics
- Business analytics
- Data modelling
- KPI definition
- Measurement frameworks
- Metric definition
- CRM data analysis
- Pipeline analysis
- Conversion analysis
- Revenue analysis
- Acquisition analysis
- Retention analysis
- Forecasting
- Planning models
- Scenario analysis
- Customer lifecycle analysis
- Stakeholder management
- Communication
- Problem-solving
Location
- London (Holborn)
Work Type
- Hybrid
- Flexible
Experience Level
- Senior
Salary/Compensations
- £65,000
Benefits
- Generous Pension Scheme – employer contributions of up to 12%
- 30 Days Holiday pro rata + Bank Holidays
- Enhanced Parental Leave
- Cycle to Work Scheme
- Home & Tech Savings
- EV Scheme
- £1,000 Employee Referral Bonus
- Wellbeing Support – Access to Mental Health First Aiders, 24/7 online GP services and an Employee Assistance Programme
- A Great Place to Work – Central London office in Holborn
About the Company
- Our Future Health is an ambitious collaboration between the public, charity and private sectors, designed to help people live healthier lives for longer through better prevention, earlier detection and improved treatment of diseases.
- We will speed up the discovery of new methods of early disease detection, and the evaluation of new diagnostic tools, to help identify and treat diseases early, when outcomes are usually better.
- With over 2.5M volunteers across the UK, we’re now the world’s biggest health research programme of its kind, and our volunteer group is also more diverse than other, similar health research programmes.
- Technology and data are central to our mission. Our systems power web sites, clinics across the UK, secure analytics and research systems, pipelines that process highly sensitive health and genetic data, and we are continuing to grow our capability to support this ambition.
Equal Opportunity
- At Our Future Health, we recognise the importance of having a diverse workforce and ensuring that all candidates, regardless of their background, have equitable access to our application process.
- We proactively encourage applicants who identify as having a disability, neurodiversity, or long-term health conditions to let us know if they require any reasonable adjustments as part of their application process.
- If you do require any reasonable adjustments, please email us at talent@ourfuturehealth.org.uk