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About the Role
Works in the Westwood Fitness Center assisting and checking-in members and guests. Greets members, verifies membership, monitors the facility, and assists with the coffee bar. This is an hourly position with varying hours.
Responsibilities
- Greet all members in a friendly manner by name if possible.
- Ensure proper member check-in procedures for Fitness Center use.
- Politely ask for each member’s name and number and record information in the log with appropriate check-in/check-out time.
- Verify membership with roster and/or the Club’s computer database.
- Take and record usage stats for cardio, cybex and pool areas every 30 minutes.
- Record guest information when necessary.
- Monitor activity in the Fitness Center and record statistics on equipment use.
- Be courteous, helpful, friendly, and attentive at all times.
- Refer questions to Fitness Director if unable to satisfy member.
- Uphold policy limits for usage by minors.
- Request identification for all members under the age of 25 using member roster and ID log.
- Check both locker rooms hourly; pick up towels and kindly report any cleaning issues to maintenance.
- Maintain shift log and monitor/check necessary lists daily.
- Carry out the Fitness Desk processes and procedures.
- Clean and maintain a proper reception desk and gym floor environment.
- Report equipment issues to the Fitness Director and Westwood Maintenance Department.
- Notify appropriate department leaders in case of an emergency.
- Input revenues as directed and perform business-related office tasks when requested.
- Carry out and perform duties or tasks as asked by Aquatics or other department heads and/or the Business Office.
- Carry out Coffee Shop Attendant duties and other job-related tasks as assigned by the Fitness Director.
Requirements
- Be able to communicate professionally with others.
- Maintain a positive, professional manner at all times.
- Show initiative and enthusiasm assisting members and staff.
- Ability to take direction; attend meetings/trainings when instructed.
- Be able to adapt to change quickly and without difficulty.
- Use discretion, work independently and/or as a team.
- Ability to document, record and maintain statistical and log-in records.
- Routinely requires sitting, standing, walking, kneeling/squatting, bending/stooping, pushing/pulling, holding, twisting, reaching, climbing stairs/ladders.
- Ability to lift at least forty pounds.
- Must be able to work quickly and accurately in a customer-service oriented environment.
- Follow guidelines set forth by the associate handbook regarding proper workplace appearance.
- Adhere to department’s specific uniform requirements.
- Ability to listen, give and follow directions.
- Speak clearly and concisely to maintain proper, effective communication with members and staff.
- Work quickly and accurately, both independently and as a part of a team.
- Exercise good judgment, perform detailed tasks.
- Understand and follow verbal and/or written instruction.
- Use discretion and exercise good judgment.
- Acknowledge all members, guests, and staff checking-in or walking past.
- Possess a strong understanding of M.A.T.C.H. (MEMBERSHIP, ATTITUDE, TEAMWORK, CHALLENGE, HONESTY).
Skills
- Customer service
- Communication skills
- Organization
- Flexibility
- Multi-tasking
- Positive attitude
- Professionalism
- Assisting others
Location
- Westwood
Work Type
- Hourly
- Varying hours
Experience Level
- Intern
About the Company
- The noise level in the workplace is usually moderate, but sometimes loud, characteristic of a country club food and fitness center.
- The work environment is comparable to other food service industries and fitness centers but may include atypical or extraordinary conditions.