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About the Role

This role offers the opportunity to shape and continuously improve the firm’s offboarding and alumni experience—blending enterprise strategy and human-centered design with disciplined governance and delivery in a highly cross-functional environment. You will drive strategy/design and governance/delivery execution across the team’s priorities, partnering with business stakeholders, cross-functional HR teams, and product/technology counterparts to deliver scalable, consistent, and user-centered experiences. You will also lead key workstreams and strengthen the operating model that enables the team to deliver at scale.

Responsibilities

Lead design sprints and strategy workstreams across multiple offboarding/alumni processes, adapting to evolving priorities
Define and maintain enterprise standards, frameworks, and “decision hygiene” to drive consistency and reduce friction
Translate insights (analytics, feedback, operational learnings) into practical recommendations and roadmap inputs
Embed inclusion and fairness principles into design choices and recommended solutions
Help build/run the operating cadence (workstream routines, stakeholder forums, decision points, escalation paths)
Support capacity planning, dependency management, and prioritization across multiple concurrent initiatives
Partner with stakeholders to clarify roles and responsibilities and improve cross-functional execution
Establish and track success measures to support continuous improvement and accountable delivery
Shape requirements and adoption considerations for digital-first experiences and process improvements; Produce clear decision materials (frameworks, narratives, “insight packs”) for senior stakeholders to enable consistent decision-making
Build alignment across HR partners and adjacent teams through strong orchestration and structured communication
Coach and develop junior team members; role-model high standards for structure, synthesis, and delivery; Strengthen team knowledge and repeatable assets (templates, playbooks, toolkits) to improve consistency and speed

Requirements

Significant experience in talent strategy, HR transformation, operating model design, or people process/experience design in a large, complex organization
Proven ability to lead through influence in a matrix, including senior stakeholder management and executive-level communication
Strong partnership experience with product/technology/data teams to deliver scalable, digital-first solutions and measurable improvements
Demonstrated ability to simplify complex processes while maintaining appropriate governance and controls
Strong program/workstream leadership skills (structuring ambiguous problems, managing multiple threads, driving outcomes)
Authorized to work in the United States
No employment-based immigration sponsorship offered
No assistance or documentation for any other form of immigration sponsorship or benefit, including OPT or CPT

Skills

Human-centered/service design expertise applied to employee and manager journeys
Digital and data fluency (comfort shaping experiences and interpreting performance/feedback signals)
Experience flexing across domains and pivoting between initiatives based on enterprise priorities

Location

United States

Work Type

Full-time

Experience Level

Executive Director

Benefits

Comprehensive health care coverage
On-site health and wellness centers
Retirement savings plan
Backup childcare
Tuition reimbursement
Mental health support
Financial coaching

About the Company

JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world’s most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands.
Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.
Our professionals in our Corporate Functions cover a diverse range of areas from finance and risk to human resources and marketing.
Our corporate teams are an essential part of our company, ensuring that we’re setting our businesses, clients, customers and employees up for success.
Human Resources plays a critical role in driving the employee experience, shaping the firm’s culture and building a diverse and inclusive workforce.
We are a strategic partner to the business — working with leaders across the firm to hire, develop and retain the best people and help meet business goals.
Together, we foster a work environment in which our people are supported, feel like they belong and are able to make an impact through their work.
We develop and deliver a suite of products and services that help make JPMorgan Chase an employer of choice and drive our business forward.

Equal Opportunity

We are an equal opportunity employer and place a high value on diversity and inclusion at our company.
We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law.
We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs.
JPMorgan Chase & Co. is an Equal Opportunity Employer, including Disability/Veterans