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About the Role
Acture Solutions is seeking a motivated and service-minded Level I Technician to join our Onsite Services team. This role offers an opportunity to grow technical skills while providing hands-on IT experience and supporting end users.
Responsibilities
- Install, configure, and support desktops, laptops, Chromebooks, iPads, and other end-user devices.
- Install and support printers, projectors, and other peripheral equipment.
- Troubleshoot Windows clients, software applications, and peripheral device issues.
- Perform basic network troubleshooting, including cabling, Wi-Fi connectivity, and network interface issues.
- Assist with basic TCP/IP, DNS, and DHCP connectivity issues.
- Support user account administration through Active Directory and Google Admin Console.
- Install and configure various technical equipment.
- Maintain helpdesk tickets and provide detailed documentation of issues, troubleshooting, and resolutions.
- Prioritize and manage multiple support requests while providing timely customer service.
- Communicate technical information clearly to non-technical users.
Requirements
- 1–2 years of desktop support or related IT experience.
- CompTIA A+ certification.
- Hands-on experience troubleshooting desktops, laptops, and end-user devices.
- Working knowledge of Windows, macOS, and ChromeOS environments.
- Basic understanding of TCP/IP, DNS, DHCP, and Wi-Fi troubleshooting.
- Experience supporting printers, peripherals, and common software applications.
- Familiarity with Active Directory, Google Admin Console, and helpdesk ticketing systems.
- CompTIA Network+ and/or Security+ certification preferred.
- Ability to work onsite and travel occasionally, up to approximately 25%.
- Valid driver’s license and fingerprinting check required.
Skills
- Customer-first mindset with a knack for solving problems.
- Strong verbal and written communication skills.
- Patient and helpful approach when assisting users with varying levels of technical knowledge.
- Organized, detail-oriented, and able to manage multiple open tickets.
- Strong troubleshooting and analytical thinking skills.
- Willingness to learn and adapt to new technologies.
- Ability to work independently while collaborating with the broader IT team.
Location
- Long Island, NY
Work Type
- Onsite
- Full-Time
Experience Level
- Level I
- 1-2 years
Education Level
- CompTIA A+ certification
- CompTIA Network+ certification preferred
- CompTIA Security+ certification preferred
Salary/Compensations
- $40,000–$44,000
Benefits
- Medical
- Dental
- Vision
- 401(k)
- Generous paid time off
- Professional development and continuing education opportunities
- Hands-on experience across a variety of technologies
About the Company
- Acture Solutions Inc. is a trusted IT Managed Service Provider (MSP) delivering secure, scalable technology solutions.
- We partner with organizations to enhance operations, cybersecurity, and long-term growth through exceptional service.
- At Acture Solutions, we don’t just support IT—we support people.
- We're committed to professional growth, high-quality work, and a workplace where your contributions matter.