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About the Role

The Thrift Store eCommerce Specialist plays a key role in advancing the goals of APA!'s Thrift Store Department. This position contributes directly to APA!'s mission to increase the live release rate across Texas by supporting a sustainable, inclusive, and high-impact model for thrift store operations. The role requires managing daily responsibilities, maintaining clear priorities, and delivering consistent, high-quality work with minimal oversight. This is a hands-on, mission-driven role focused on results, reliability, and teamwork, involving close collaboration with volunteers.

Responsibilities

Actively contribute to a volunteer-powered culture by partnering with volunteers during every shift and helping create an inclusive, welcoming environment
Work alongside volunteers to complete daily tasks, ensuring the work is shared and collaborative
Support the recruitment and onboarding process by welcoming new volunteers and helping them get oriented to the program
Help retain volunteers by offering encouragement, guidance, and feedback during shared work
Recommend strong volunteers for deeper involvement or specialized roles to your supervisor or volunteer manager
Contribute to a positive culture by recognizing volunteer contributions through appreciation, gratitude, and shoutouts
Help set volunteers up for success by clearly explaining tasks, providing hands-on guidance, and offering in-the-moment support
Collect merchandise from Thrift stores to sell online
Manage marketplace sites on eBay, Instagram, Poshmark, Facebook Marketplace, Etsy, and others
Thoroughly inspect merchandise for defects and to determine provenance and/or authenticity
Perform in-depth research of items to assess value and aid in writing product descriptions
Input data to create professional, appealing, and accurate product listings on online marketplaces, including images, content, and settings
Package and ship merchandise in the most cost-effective manner, procuring recycled shipping materials
Respond to customer and internal requests in a polite, timely, and professional manner
Coordinate with Director of Retail Operations to create strategies to meet monthly/quarterly/annual revenue goals
Provide training to volunteers assisting in eCommerce
Maintain an organized workspace
May be asked to participate in off-site sales events
Prepare eCommerce sales report on a monthly basis
Document and maintain procedural documentation for eCommerce activities and training

Requirements

Promotes APA!'s Core Values and embodies a Culture of Philanthropy
Ability to drive goals and milestones while maintaining strong attention to detail
Self-motivated individual with excellent time management and organizational skills
Comfortable in a dynamic, fast-moving environment
Effective communication skills both written and verbal
Desire to contribute positively to team dynamic
Takes ownership of the eCommerce platform and promotes a culture of continuous improvement
Demonstrates dependability, accountability, time management, reasoning, and good judgment skills
Attend and participate in all required training sessions and meetings
Maintain open and consistent communication with Program Manager or designee, supervisor, and other colleagues
Partner with Volunteer Managers to learn about volunteer programs and support volunteers
Able to react to change productively and perform other related duties as assigned
Able to work evenings, weekends, and holidays as needed
Able to work in a high-volume, fast-paced, high-stress environment
Comfortable working autonomously when given goals and deadlines
Extremely proficient computer skills, including Google Suite products
Excellent customer service and conflict resolution skills
Analytical and problem-solving abilities
Demonstrated ability to develop and document processes and procedures
Committed to embodying APA!'s Core Values: Innovation, Respect, Drive, Resourcefulness, and Inclusion and cultural values: Humble, Hungry, Smart
Commitment to APA!'s customer experience expectations
Passion for working well with staff, volunteers, and customers
Strong commitment to volunteer engagement and support
Comfortable working cross-functionally and serving as a liaison between volunteers, customers, and team members
Effective written and verbal communication skills; able to interpret rules, procedures, and instructional materials
Self-starter with strong time management; able to work independently and collaboratively
Excellent interpersonal skills; maintains a calm and professional presence in all situations
Strong attention to detail and high standards for quality
Adaptable to change and able to perform related duties as needed
Dedicated to delivering an exceptional and inclusive customer experience
Must be able to routinely stack, lift and sort boxes and individual donations which may be up 50 lbs
Must be able to access merchandise, tools and other necessary items in places that may be out of reach
Must be able to climb stairs as eCommerce office is located on second floor and no elevator is available
Uses own transportation for travel and transport around the local area

Skills

eCommerce
eMerchandising
Retail
Google Suite
Customer Service
Conflict Resolution
Analytical Skills
Problem-Solving
Process Documentation
Communication (Written and Verbal)
Time Management
Organizational Skills
Interpersonal Skills

Location

Austin, TX

Work Type

Full-time
Nonexempt
Hybrid

Experience Level

1-2 years experience in eCommerce, eMerchandising or a retail environment

Benefits

Subsidized employer-sponsored medical coverage
Subsidized and voluntary life insurance
Voluntary dental, vision and short-term disability options
Voluntary wellness and emergency sick plans
Up to 2% match on 401(K) retirement plan
Supplemental benefits
Flexible spending accounts
Additional life coverage
10 paid holidays
Accrue 10 days paid time off during the first year of employment
Additional 5 days of PTO accrual upon completion of 12 months of employment
Professional development opportunities

About the Company

Austin Pets Alive! (APA!) is one of Austin’s most dynamic and beloved nonprofits, leading the No Kill movement nationally and considered a national thought leader in animal welfare.
APA! locally rescues, treats, and adopts out 10,000 homeless dogs and cats each year, providing the safety net for Austin’s most at-risk shelter pets.
The organization is distinguished by its large volunteer workforce and its non-traditional, community-based animal rescue work.
American Pets Alive! is APA!’s national division, which began the Human Animal Support Services (HASS) initiative aimed at rethinking the traditional model of animal sheltering by supporting both people and pets in the community.
The Thrift Store eCommerce platform was created in April 2020 to organically grow this platform and increase revenue streams to support APA!’s life-saving mission.

Equal Opportunity

Austin Pets Alive! is an equal employment opportunity employer and values having staff who come from communities that are most impacted by the issues we engage on.
We especially encourage people of color, LGBTQ people, women, transgender and gender non-conforming people, and people with disabilities to apply.
Austin Pets Alive! does not discriminate against any employee or applicant for employment on the basis of race, color, religion, sex, national origin, age, disability, veteran status, marital status, sexual orientation, gender identity, or any other characteristic protected by applicable law.
Austin Pets Alive! is committed to creating a dynamic work environment that values diversity and inclusion, respect and integrity, community focus, and innovation.
APA! is committed to providing reasonable accommodations to qualified individuals with disabilities in the employment application process. To request an accommodation, please contact Talent Acquisition at job@austinpetsalive.org at least one week in advance of your interview.