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About the Role
We are seeking a motivated and customer-focused Desktop Support Analyst to provide high-quality technical support to employees in a fast-paced, professional environment. This onsite position in New York City is best suited for a junior to mid-level IT professional who can independently resolve common support issues while continuing to expand their technical knowledge.
Responsibilities
- Provide onsite and remote technical support to end users
- Perform desk-side troubleshooting for hardware, software, and connectivity issues
- Install, configure, and maintain desktops, laptops, printers, peripherals, and related equipment
- Support Windows operating systems and endpoint devices
- Troubleshoot Microsoft 365 applications, including Outlook, Teams, OneDrive, Word, Excel, and PowerPoint
- Assist with password resets, access issues, user accounts, security groups, and permissions
- Perform basic user administration in Active Directory and Microsoft Entra ID
- Assist with endpoint setup, enrollment, and management using Microsoft Intune or a similar platform
- Respond to incidents and service requests through ServiceNow or a comparable ticketing system
- Troubleshoot basic networking issues involving VPN access, Wi-Fi, TCP/IP, and DNS
- Support mobile devices and mobile device management when needed
- Maintain accurate documentation of support activities, troubleshooting steps, and resolutions
- Assist with new-hire setups, equipment deployments, system upgrades, and technology rollouts
- Escalate complex technical issues to the appropriate internal teams
- Provide professional, approachable, and service-oriented support to employees and internal stakeholders
Requirements
- 2 to 5 years of desktop support, help desk, or end-user support experience
- Hands-on experience supporting Windows operating systems
- Experience troubleshooting Microsoft 365 and Office applications
- Working knowledge of Active Directory or Microsoft Entra ID
- Familiarity with Microsoft Intune or another endpoint management platform
- Experience using ServiceNow, Jira Service Management, or a similar ticketing system
- Basic understanding of networking concepts, including TCP/IP, DNS, VPN, and wireless connectivity
- Experience installing and troubleshooting desktops, laptops, printers, and peripherals
- Strong troubleshooting and problem-solving skills
- Excellent communication and customer service skills
- Ability to communicate technical information clearly to non-technical users
- Professional and service-oriented approach
- Ability to manage multiple requests in a fast-paced support environment
- Ability to work onsite in New York, NY
Skills
- Desktop support
- Help desk
- End-user support
- Hardware troubleshooting
- Software troubleshooting
- Microsoft technologies
- Connectivity troubleshooting
- Windows operating systems
- Microsoft 365
- Outlook
- Teams
- OneDrive
- Word
- Excel
- PowerPoint
- Password resets
- Access issues
- User accounts
- Security groups
- Permissions
- Active Directory
- Microsoft Entra ID
- Endpoint management
- Microsoft Intune
- ServiceNow
- Jira Service Management
- Networking concepts
- TCP/IP
- DNS
- VPN
- Wireless connectivity
- Desktop installation
- Laptop installation
- Printer installation
- Peripheral installation
- Troubleshooting
- Problem-solving
- Communication
- Customer service
- Technical communication
- Service-oriented approach
- Request management
- SharePoint Online
- Executive support
- VIP support
- Mobile device management
- ITIL
Location
- New York, NY
Work Type
- Onsite
- Full-time
Experience Level
- Junior to Mid-Level
- 2 to 5 years
Salary/Compensations
- $80,000 to $90,000 per year