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About the Role

The Helper Bees (THB) is dedicated to empowering older adults and their families by providing access to quality, affordable in-home care. We aim to help people stay home longer through data-driven services that enhance the experience for both payers and care recipients.

Responsibilities

Conduct outbound calls to introduce and promote products and services to senior adults.
Build and maintain positive relationships with potential customers.
Stay informed about products and services to effectively communicate benefits and features.
Educate senior adults and their families on benefits and guide them through the marketplace platform.
Address customer questions and provide accurate information.
Meet and exceed weekly and monthly sales targets.
Conduct timely follow-up calls to ensure customer satisfaction.
Accurately record customer interactions and sales activities in the CRM system.
Collaborate with the sales team and other departments to share insights and improve sales strategies.
Perform other duties as assigned.

Requirements

Ability to thrive in a fast-paced environment.
Ability to handle objections and solve problems effectively.
Ability to engage customers with clear, concise, and compelling communication.
Comfort and adaptability when working with technology and learning new programs.
Strong passion for helping others and problem-solving.
Excellent verbal and written communication skills.
Demonstrated patience and empathy when interacting with senior adults.
Strong listening skills and ability to build rapport quickly.
Self-motivated with a positive attitude and strong work ethic.
Flexibility to adapt to changing customer needs and sales strategies.
Must be 18 years of age or older.
Ability to remain at your designated workstation for the duration of the workday.
Operates a computer and other office productivity machinery.
Ability to communicate information and ideas so others will understand.
Ability to observe details at close range.
Must have a reliable internet connection.
Must have a designated work environment conducive to professional phone calls and sensitive data.
Selected candidates may be required to undergo a background check and/or drug screen.

Skills

Outbound sales
Customer conversion
Customer outreach
Lead generation
Relationship building
Product knowledge
Customer education
Sales target achievement
CRM system usage
Team collaboration
Problem-solving
Communication
Empathy
Active listening
Self-motivation
Adaptability

Location

Remote (approved locations within the United States)

Work Type

Remote
Full-time

Experience Level

Previous experience in sales, preferably outbound sales, with a track record of meeting or exceeding targets.
Experience working with senior adults or in a similar demographic is highly desirable.
Experience in the healthcare industry is a plus!

Education Level

High school diploma or equivalent preferred

About the Company

The Helper Bees (THB) was created to fill an obvious need in an underserved community.
Inspired by love and brought to reality through passion and determination, The Helper Bees was founded to empower older adult citizens and their families in their search for quality, affordable in-home care providers.
We provide older adults the ability to easily review, choose, and access affordable quality in-home helpers.
The Helper Bees mission is to help people stay home longer through data-driven services that transform both the payer and the care-recipient experience.
THB defines its company culture through its Core Values: Quickly iterate through solutions, Seek ways to create immediate impact, Bee the teammate you want to work with, Ask questions, answer questions, Take the time to celebrate wins.

Equal Opportunity

The Helper Bees is committed to building a workplace where diversity, equity, and inclusion are valued and prioritized.
We are an equal opportunity employer that welcomes all qualified applicants without discrimination based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, disability status, or any non-merit based or legally protected grounds.
The Helper Bees provides reasonable accommodations to qualified individuals with disabilities during the job application and interview process.