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About the Role

This strategic leadership role is focused on driving operational excellence, digital innovation, and product development initiatives across Capital Markets business. You will partner with senior leadership to streamline processes, enable technology adoption, and deliver solutions that enhance client experience and competitive advantage. This role offers the opportunity to shape the future of our operations while working at the intersection of business strategy, technology, and product development.

Responsibilities

Lead the development and execution of digital transformation roadmaps and strategic initiatives aligned with Capital Markets business objectives.
Establish and maintain prioritization frameworks to evaluate trade-offs across parallel initiatives, ensuring optimal business impact and resource efficiency.
Partner with product development teams to define requirements, prioritize initiatives, and ensure successful delivery of solutions that drive operational efficiency.
Manage cross-functional stakeholder relationships across business units, technology, and operations to align priorities and resolve complex challenges.
Define and own the team’s OKR (Objectives and Key Results) framework, establishing clear, measurable goals across quarterly and annual horizons.
Develop KPI hierarchies that cascade from enterprise objectives through team-level and initiative-level metrics, ensuring alignment and accountability at all levels.
Establish governance reporting cadences and formats for Digital Transformation & Product Development performance, including monthly leadership scorecards, quarterly business reviews, and executive-level reporting packages.
Translate complex performance data into executive-ready insights with clear narrative, trends analysis, and recommended actions.
Champion data-driven decision making through development of advanced analytics capabilities, KPI frameworks, and real-time operational dashboards that provide actionable insights to leadership.
Own P&L accountability for transformation portfolio, including capital allocation, resource planning, and comprehensive value realization tracking.
Develop and manage business cases and financial models to support investment decisions and demonstrate ROI on transformation initiatives, ensuring rigorous financial governance throughout the initiative lifecycle.
Identify, assess, and mitigate operational and technology risks across transformation initiatives, ensuring appropriate controls and business continuity measures are embedded in all solutions.
Lead vendor evaluation, selection, and relationship management processes for technology and service providers, ensuring optimal value delivery and risk mitigation.
Oversee process improvement and optimization efforts, identifying opportunities to enhance efficiency, reduce costs, and improve client outcomes.
Lead change management efforts to drive adoption of new digital tools, platforms, and ways of working across the organization.
Monitor industry trends, competitive landscape, and emerging technologies to identify opportunities for innovation and competitive differentiation.
Own communications strategy and delivery, including narrative development, briefings and progress updates, messaging frameworks, and tailored communications cadences across stakeholder audiences.
Foster a team culture that reinforces collaboration, innovation, and operational excellence.
Lead planning and execution of team engagement initiatives, town halls, and cross-functional forums that strengthen relationships across Digital Transformation and CM COO.

Requirements

12+ years of experience in capital markets operations, business management, or management consulting with demonstrated success driving transformation initiatives.
Strong financial acumen with proven ability to develop business cases, manage budgets, and demonstrate financial impact.
Excellent stakeholder management and cross-functional leadership skills with ability to influence and collaborate across all organizational levels.
Deep understanding of capital markets operations, processes, and client needs within investment banking, trading, or related divisions.
Advanced proficiency in data analysis and project management tools, with ability to synthesize complex information and communicate insights effectively.
Experience with digital transformation programs, technology implementation, or process automation in financial services.
Knowledge of emerging technologies such as cloud computing, AI/ML, or automation platforms and their application to capital markets operations.
Familiarity with Agile or other modern project management methodologies.
CFA, CPA, or other relevant professional certification.

Skills

Adaptability
Critical Thinking
Customer Service
Detail-Oriented
Financial Engineering
Financial Statement Analysis
Investments Analysis
Personal Development
Personal Initiative
Teamwork

Location

Toronto, Canada

Work Type

Full time

Experience Level

Director
12+ years

Education Level

Benefits

Bonuses
Flexible benefits
Competitive compensation
Leaders who support your development through coaching and managing opportunities
Work in a dynamic, collaborative, progressive, and high-performing team
Opportunities to do challenging work
Flexible work/life balance options

About the Company

At RBC, we are guided by living shared values of Client First, Integrity, Collaboration, Respect and Excellence and winning together as One RBC.
We believe an inclusive workplace that has diverse perspectives is core to our continued growth as one of the largest and most successful banks in the world.
Maintaining a workplace where our employees feel supported to perform at their best, effectively collaborate, drive innovation, and grow professionally helps to bring our Purpose to life and create value for our clients and communities.
RBC strives to deliver this through policies and programs intended to foster a workplace based on respect, belonging and opportunity for all.
Expand your limits and create a new future together at RBC.
Find out how we use our passion and drive to enhance the well-being of our clients and communities at jobs.rbc.com.

Equal Opportunity

We believe an inclusive workplace that has diverse perspectives is core to our continued growth as one of the largest and most successful banks in the world.
RBC strives to deliver this through policies and programs intended to foster a workplace based on respect, belonging and opportunity for all.