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About the Role
The Sr. Program Manager, AI Initiatives shapes how the Central Health System responsibly governs, operationalizes, and scales AI-enabled solutions. This role translates AI strategy into scalable program structures, disciplined portfolio management, governance routines, and measurable outcomes to support responsible innovation and operational improvement. The individual will build the governance, infrastructure, tools, reporting, and operating model for an emerging AI program while leading projects and stakeholder relationships from idea to responsible implementation.
Responsibilities
- Build and mature the AI program operating model, including governance pathways, workflows, tools, standards, documentation practices, and reporting structures.
- Serve as a central connector within the AI dyad leadership model, aligning priorities, communications, decision support, escalations, and execution.
- Drive disciplined AI governance and program routines by facilitating meetings, preparing decision-ready materials, documenting outcomes, tracking action items, and ensuring timely follow-through.
- Manage the AI portfolio lifecycle from intake through prioritization, sequencing, implementation tracking, risk management, benefits realization, and executive reporting.
- Lead assigned AI initiatives from concept through adoption, applying strong program and project management practices.
- Translate responsible AI principles into practical operating practices that support privacy, security, compliance, bias mitigation, intellectual property protection, approved tool use, architecture alignment, implementation readiness, and responsible adoption.
- Develop clear, executive-ready program and governance materials, including project charters, status reports, policy briefs, vendor summaries, board materials, and decision records.
- Engage and align stakeholders across the Central Health System, including business, clinical, operational, technical, legal, compliance, health plan, and external partner groups.
- Coordinate vendor and external partner engagement by supporting demonstrations, evaluation materials, performance tracking, communications, and follow-up.
- Champion AI adoption and change enablement by helping teams understand, prepare for, and confidently adopt emerging AI capabilities.
Requirements
- Bachelor's Degree in Business Administration, Healthcare Administration, Information Systems, Public Health, or related field.
- 6 years of seasoned program or project management experience leading complex, cross-functional initiatives in matrixed health and care system, technology, or similarly regulated environments.
- 4 years of experience supporting technology, digital, AI-enabled, or transformation initiatives, including stakeholder readiness, adoption, and change management.
- 2 years of experience working across health and care system settings.
- 3 years of experience building program infrastructure, such as intake processes, tracking systems, documentation standards, governance routines, reporting structures, or PMO frameworks in a greenfield or early-stage environment.
- Foundational AI literacy, including familiarity with AI concepts, use case categories, AI lifecycle considerations, responsible AI principles, AI governance frameworks, or regulated-environment risk domains.
- Experience with ServiceNow or comparable enterprise portfolio/project management platforms.
Skills
- Program management
- Project management
- Health and care system operations
- Process design
- Lean thinking
- Stakeholder engagement
- Vendor coordination
- Change management
- AI literacy
- ServiceNow or comparable enterprise portfolio/project management platforms
Location
- Hybrid
Work Type
- Hybrid
- Full-time
Experience Level
- Senior
Education Level
- Bachelor's Degree
- Master's Degree
About the Company
- Central Health System