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About the Role
We are looking for a Program Manager who puts the associate and manager experience first. You'll work across connected areas that shape that experience, including analytics and process improvement/centralization. You'll understand what site teams need, turn those problem statements into clear requirements, and drive them to delivery with our analytics and technology partners.
Responsibilities
- Champion the associate and manager experience as the customer for everything this role delivers
- Own PXT analytics locally, managing relationships with analytics and engineering teams, and translating reporting and metric needs into requirements the tech team can deliver
- Own support and case management centralization, partnering with central and offshore teams route work to the right resolution path and continue to raise the bar on associate and manager experience
- Support Clarity onboarding and metric validation locally, and manage the deprecation of local reporting as central capability matures
- Track delivery against program metrics, report progress to leadership, and keep program status current
Requirements
- Demonstrated experience as a HR professional with a track record of designing and delivering programs at scale
- Experience communicating project status, risks, and recommendations to senior leadership
- Proven ability to use data and metrics to drive decision making and measure program effectiveness
- Experience managing multiple projects and priorities across teams in a fast paced, deadline driven environment
- Experience with AI and HR technology platforms and systems (e.g., workforce scheduling, associate self service tools, engagement platforms)
- Proven ability to communicate effectively with senior leadership through written narratives and business reviews
- Experience in program or project management, delivering cross functional initiatives from intake through deployment
- Experience defining requirements and working with technology or engineering teams to deliver system or product solutions
Skills
- AI
- HR technology platforms
- Workforce scheduling
- Associate self service tools
- Engagement platforms
- Program management
- Project management
- Analytics
- Process improvement
- Data analysis
Location
- Sydney CBD, Australia
Work Type
- Onsite
- Full-time
Experience Level
- Mid-level
- Senior-level
Education Level
- Bachelor's degree or equivalent in Business, Program Management, Human Resources, Employment Law, Computer Science, Finance, Computer Information Systems, Engineering, Operations Research, or a related field
About the Company
- At Amazon, we strive to be Earth's Best Employer and the PXT PMO (People Experience and Technology Program Management Office) is where that ambition comes to life.
- We deliver world class experiences for our HR teams and employees across Australia (AU), Singapore (SG), and China (CN) Operations by raising the bar on employee experience, driving efficient and effective processes, enabling data driven decision making, and relentlessly challenging the status quo across the entire employee lifecycle.
- The PXT PMO sits within AU Operations HR, supporting the AU, CN, and SG fulfillment networks.
- We are a small, high impact team responsible for coordinating all HR technology and process launches, from intake through deployment and adoption.
- We operate with a bias for action and a digital first mindset, championing self-service and automation to simplify and remove standard work from site teams.
Equal Opportunity
- Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.
- Our inclusive culture empowers Amazonians to deliver the best results for our customers.
- If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.