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About the Role

We are seeking a dynamic and experienced Senior Manager to lead the strategic evolution, delivery, and operational excellence of Bell's ServiceNow platform across several critical business domains. This role is key to Bell's digital transformation, leveraging ServiceNow ITSM, Order Management for Telecommunications (OMT), and Telecom Service Operations Management (TSOM) to support enterprise-wide initiatives. The successful candidate will combine strong technical expertise, engaging leadership, and proven stakeholder influence across all organizational levels, thriving in complex, evolving environments where transforming strategic vision into tangible results is paramount.

Responsibilities

Lead a multidisciplinary team of product managers, architects, developers, business analysts, and delivery partners.
Define and execute the strategic roadmap for ServiceNow capabilities related to ITSM, OMT, and TSOM.
Drive large-scale enterprise transformation programs from strategy definition to solution go-live.
Ensure alignment between business objectives, technology priorities, and platform investments.
Act as a strategic advisor to leadership, regularly presenting recommendations, analyses, investment plans, risks, and outcomes to an executive audience.
Collaborate closely with business teams, operations, technology services, enterprise architecture, cybersecurity, and external partners to deliver integrated solutions.
Establish and enforce governance practices, quality standards, and platform best practices.
Manage priorities, dependencies, and resources associated with multiple concurrent strategic initiatives.
Foster a culture of innovation, excellence, accountability, and continuous improvement.
Develop talent within the organization and mentor technical leaders and experts.
Effectively navigate complex environments involving multiple stakeholder groups and sometimes divergent objectives.

Requirements

Bachelor's degree in Computer Science, Software Engineering, Information Technology, Business Administration, or a related field.
10+ years of experience in delivering enterprise technology solutions and transformation programs.
5+ years of experience managing technical or delivery teams in complex environments.
In-depth expertise with the ServiceNow platform and its ecosystem.
Demonstrated experience in IT Service Management (ITSM), Order Management for Telecommunications (OMT), and Telecom Service Operations Management (TSOM).
Proven experience in delivering complex strategic initiatives involving multiple teams and partners.
Excellent communication and presentation skills to senior management and executive committees.
Recognized ability to influence, engage, and manage executive-level stakeholders.
Excellent leadership, problem-solving, and decision-making skills.
High capacity to manage ambiguity, prioritize, and achieve results in fast-paced, evolving contexts.

Skills

ServiceNow ITSM
Order Management for Telecommunications (OMT)
Telecom Service Operations Management (TSOM)
Agile methodologies
Digital product development
Modern operating models
Strategic vendor management
ITIL practices
IT service management processes
Complex organizational transformations
Change management
Strategic thinking
Execution capabilities
Results orientation
Leadership
Technical credibility
Business acumen
Stakeholder management
Ambiguity management
Building high-performing teams
Inspiring trust
Delivering concrete results
AI capabilities
Automation

Location

Canada: Ontario: Toronto
Canada: Quebec: Montreal

Work Type

Hybrid
Permanent
Full-time

Experience Level

Senior Manager
10+ years of experience
5+ years of management experience

Education Level

Bachelor's degree in Computer Science, Software Engineering, Information Technology, Business Administration, or a related field.

Benefits

Competitive salary
Comprehensive benefits program
Medical, dental, vision, and mental health care
Flexible work hours
35% discount on Bell services
Exclusive partner offers

About the Company

Bell is building a more connected future with world-class networks, AI-driven solutions, and digital experiences that enhance how people live, work, and play.
Bell believes in empowering everyone by equipping teams with cutting-edge technology, AI tools, and a collaborative environment that supports creativity and growth.
Bell is proud of its commitment to fostering an inclusive and accessible work environment where all team members feel valued, respected, supported, and included.
Bell is one of Canada's Top 100 Employers.

Equal Opportunity

Bell is committed to ensuring transparency in its recruitment process.
Bell encourages individuals who may require accommodation during the hiring process to notify them.
Bell is committed to providing equal opportunity for all.