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About the Role

This role focuses on providing a single point of contact for planning and executing meetings and events, offering administrative assistance, and ensuring exceptional customer service to clients.

Responsibilities

Embrace and maintain Hospitality Core Values – honesty, integrity, responsibility
Follow all Hospitality Service Codes
Interact as team players, take initiative, and remain alert for imaginative approaches to day-to-day tasks
Respond positively to Managers/Supervisors on direct requests
Maintain a professional appearance and grooming standard
Be flexible with working during lunch breaks, after business hours and on weekends, with compensation in the way of additional time off granted for weekend duties
Be present at the start of an event/meeting to connect with client/host
Multitask between on-site events and administrative tasks
Provide a single point of contact for planning and executing meetings and events for Property employees and clients
Handle bookings in Scheduling System and maintain solid knowledge of technology program used at the Center
Create and distribute work order documents to clients and vendor colleagues prior to events
Provide utilization reports to clients as needed
Provide administrative assistance to clients during their event
Demonstrate exceptional customer service to all clients
Serve all meeting participants in a courteous and hospitable manner with honesty and integrity
Provide alert and warm greeting to every meeting participant upon their arrival
Escort guests to meeting rooms and hang jackets/coats as required
Establish and maintain positive, professional relationships with clients through effective, accurate, timely and reliable communication and action
Participate in weekly Conference Operations/Resume meetings with all vendor groups to discuss line-by-line details of upcoming events
Think outside-the-box before responding to clients, ensuring all bases are covered
Keep all mandatory Standard Operating Procedures (SOP’s) accessible and updated
Direct the setting of all conference events to pre-determined specifications of clients
Maintain solid knowledge of all meeting room set-styles, how to configure properly and which configuration to propose for each meeting venue
Communicate frequently with Set Up Coordinator to ensure all space is set appropriately
Perform daily walkthrough of space (morning and evening), and refresh and reset room as required
Check on food and beverage prior to clients arrival to make certain menu, etc. is accurate
Ensure that all expectations and requirements are met prior to arrival and throughout the event
Own a responsibility completely from start to finish
Exemplify a positive can do attitude and contribute whatever it takes to produce a successful event every time
Work effectively and cohesively as a team with all vendor groups, including Catering, Multimedia, Management, and Security
Communicate frequently

Requirements

Strong/solid grammar, writing and proofreading skills a must
Strong knowledge and use of Excel and PowerPoint
Remain flexible throughout the day with managing tasks
Be available after hours and on weekends when required
Respond positively to rapidly changing priorities and business pressures by following the direction of Sentry management
Possess a consistent strong and solid commitment to hospitality and all of its requirements
Demonstrates the knowledge transfer in working with c-suite level executives
Qualified candidates must be able to perform the essential functions of this position satisfactorily with or without a reasonable accommodation.

Skills

Hospitality
Customer Service
Event Planning
Meeting Execution
Administrative Assistance
Attention to Detail
Communication
Teamwork
Excel
PowerPoint
Problem-Solving

Location

Remote

Work Type

Full-time

Experience Level

Not specified

Education Level

Not specified

Salary/Compensations

$84,000/Yr-$85,000/Yr

Benefits

Medical
Dental
Vision
Life Insurance/ AD
Disability Insurance
Retirement Plan
Paid Time Off
Holiday Time Off (varies by site/state)
Associate Shopping Program
Health and Wellness Programs
Discount Marketplace
Identity Theft Protection
Pet Insurance
Commuter Benefits
Employee Assistance Program
Flexible Spending Accounts (FSAs)
Paid Parental Leave
Personal Leave

About the Company

What makes FLIK click? Our people. The decisions, actions and attitudes of our associates earn the trust and loyalty of our clients every day. We know how to pick them and we know how to grow them. It starts with hiring people who share our passion for food and hospitality. Once we find the right talent, we encourage, value and recognize their contributions.
We keep our people renewed, excited and engaged by providing hands-on training and educating them about the latest trends. We give them a stake in successfully raising the bar. Our people love what they do and they love sharing their passion. Join our team and see the FLIK difference. Where a job isn’t merely a job but the start of a career where you can flourish.
Flik is a member of Compass Group USA
Click here to Learn More about the Compass Story

Equal Opportunity

Compass Group is an equal opportunity employer. At Compass, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law.
We will consider for employment all qualified applicants, including those with a criminal history (including relevant driving history), in a manner consistent with all applicable federal, state, and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, and the New York Fair Chance Act.
Certain positions may require Florida Level 2 background screening.