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About the Role

The Individual Wealth Technology team is seeking a Director, Technical Solutions to innovate, define, and deliver high-quality technology solutions. This role involves overseeing application delivery and support, spearheading new technology projects, and enhancing key applications. You will act as a trusted advisor to internal clients by building relationships with business, technology, and external stakeholders, focusing on people and delivery leadership to achieve positive business and client outcomes.

Responsibilities

Build partnerships with stakeholders in business and technology functions to evolve, optimize, and stabilize solutions.
Nurture customer relationships and collaboration, acting as a trusted advisor to the business.
Partner with vendors to understand product roadmaps and recommend new solutions.
Ensure leaders and team members collaborate towards common goals.
Embody company culture and values, inspiring, valuing, and empowering talent.
Provide clarity on roles, responsibilities, and priorities, investing in talent career development.
Build and empower a strong team to meet delivery, adoption, and support goals.
Contribute to team, financial, and workforce planning.
Lead and adapt to change, advocating for change and minimizing ambiguity.
Implement and optimize standards for service delivery and technology platform management.
Consult with architects, business leaders, and vendors on strategy, options, and roadmaps.
Collaborate with business stakeholders to prioritize portfolio components.
Support delivery execution of business technology projects and work packages.
Introduce enabling technologies and frameworks to the team for efficiency.
Lead the continuous operation of applications and infrastructure, ensuring compliance.
Create and manage metrics dashboards for productivity, costs, demand, supply, and spend.
Ensure application availability and resource alignment with current and future needs.
Coordinate escalations to resolve user incidents.
Stay current on industry technology direction and best practices.

Requirements

Degree/diploma in computer science or related discipline, or equivalent combination of training and experience.
A minimum of 10+ years’ related experience supporting technology platforms and delivering projects/products.
Experience working with Wealth businesses and systems, with strong knowledge of wealth products in the Canadian financial services market.
Experience managing through change, enabling an execution excellence culture, and applying technology thought leadership.
Excellent leadership skills with the ability to hire, inspire, train/develop, performance manage, and drive employee engagement.
Ability to respond to and generate urgency, create clarity through ambiguity, and pivot quickly.
Demonstrated experience in challenging the status quo and identifying areas of improvement (people, process, technology).
Preference and experience working in a complex, rapidly evolving environment with high expectations.
Excellent written and verbal communication skills to interact effectively with all levels.
Able to be 'hands-on' with support when needed, with a strategic/business mindset.

Skills

Wealth technology
Application delivery
Technology solutions
Stakeholder management
People leadership
Delivery leadership
Customer relationship management
Vendor management
Team building
Change management
Service delivery standards
Technology roadmaps
Project execution
Enabling technologies
Application support
Metrics dashboard creation
Data-driven decision making
Incident resolution
Industry technology trends

Location

Canada

Work Type

Permanent
Full Time
Hybrid

Experience Level

Director
10+ years related experience

Education Level

Degree/diploma in computer science or related discipline, or equivalent combination of training and experience.

Salary/Compensations

$128,000 - $178,000 annually

Benefits

Career Development opportunities
Access to industry-leading learning programs
Up to $2,000 annually towards education reimbursement
Flexible health and dental benefits
$5,000 mental health benefit
In addition to regular vacation and personal days
Volunteer day
Company-matching pension plan
Share ownership program
Additional investment options
Employee recognition programs
Service milestone celebrations
Employee discounts
Workplace where employees feel connected and supported through Employee Resource Groups (ERGs), mentorship programs, social clubs and events.

About the Company

The Individual Wealth Technology team is part of Application Delivery, Canada and Lifeco.
We are united by a shared purpose: to improve the financial, physical and mental well-being of Canadians.
Our company is trusted by 1 in 3 Canadians and contributes to the strength of communities across the country.
We are looking for people who live our values everyday: we step up, we do the right thing, and we deliver – for our customers, communities and each other.
Learn more about Canada Life.

Equal Opportunity

We’re committed to removing barriers and ensuring equal access to employment.
Applicants requiring reasonable accommodation during the application process may contact talentacquisitioncanada@canadalife.com.
All information provided will be handled in accordance with applicable laws and Canada Life policies.
Canada Life would like to thank all applicants, however only those who qualify for an interview will be contacted.