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About the Role
This position is directly responsible for serving the needs of our healthcare clients, inclusive of the delivery, pickup and maintenance of cutting-edge medical device equipment. The Field Service Representative II will interface with Solventum customers daily and is responsible for building, cultivating, and maintaining superior customer relationships.
Responsibilities
- Prepares medical equipment for patient use, including disinfection, quality control testing, preparation for use, and transportation to and from customer locations.
- Serves as an escalation point of contact for customer issues.
- Takes ownership for maintenance and execution of key service center responsibilities, such as inventory management.
- Supports customers, including patients and hospital staff, by providing superior customer service and customer-centric solutions.
- Executes timely and accurate order management using company-issued computers and electronic equipment for documentation and record keeping.
- Obtains and evaluates information regarding service and product inquiries, providing prompt responses and appropriate follow-up.
- Assists customers in researching and locating missing or misplaced medical equipment.
- Safely operates a company vehicle for equipment delivery, retrieval, and onsite customer service.
- Prepares medical device equipment, disposables, and documentation for delivery, including cleaning, disinfecting, quality validation, and routine maintenance.
- Organizes and executes assigned work tasks to meet customer expected timeframes for service.
- Accurately prepares, picks, packs, ships, and receives inbound and outbound shipments using third-party partners.
- Loads and unloads medical equipment from company vehicles.
- Follows all work and safety instructions and conforms to Company and Departmental policies and procedures.
- Maintains a clean, orderly, and safe working environment.
- Assists with process training of other staff and customers when applicable.
- Serves as the designated facility contact person in the absence of the Field Service Lead.
- Maintains primary ownership of a core service center process, such as inventory management.
- Complies with corporate policies, procedures, and security standards while performing assigned duties.
Requirements
- Requires a minimum of 3 years of work experience in a customer-facing or service-related field.
- Must possess a current, valid Driver’s License.
- Ability to work a non-traditional work schedule, including extended hours, evenings, weekends, and participate in on-call duties.
- Ability to meet physical requirements of the position through fitness testing as required in the Job Safety Analysis (JSA).
- Experience with Microsoft Office & iOS applications.
- Demonstrated ability to communicate effectively, both verbally and in writing.
- Demonstrated time management & prioritization skills.
- Must be legally authorized to work in the country of employment without sponsorship for employment visa status.
- Requires pre-employment and ongoing review of motor vehicle history for candidates offered and hired for this position.
Skills
- Customer service
- Equipment maintenance
- Inventory management
- Order management
- Microsoft Office
- iOS applications
- Communication
- Time management
- Prioritization
Location
- Plainview, NY
- Onsite In-Service Territory
Work Type
- Onsite
- Full-time
Experience Level
- Minimum 3 years of work experience in a customer facing or service-related field
Education Level
- High School Diploma/GED or higher
Salary/Compensations
- $47,040 - $64,680
Benefits
- Medical, Dental & Vision
- Health Savings Accounts
- Health Care & Dependent Care Flexible Spending Accounts
- Disability Benefits
- Life Insurance
- Voluntary Benefits
- Paid Absences
- Retirement Benefits
About the Company
- At Solventum, we improve lives by helping healthcare professionals do their best work.
- Solventum enables better, smarter, safer healthcare to improve lives.
- As a new company with a long legacy of creating breakthrough solutions for our customers’ toughest challenges, we pioneer game-changing innovations at the intersection of health, material and data science that change patients' lives for the better while enabling healthcare professionals to perform at their best.
- We partner closely with the brightest minds in healthcare to ensure that every solution we create melds the latest technology with compassion and empathy.
Equal Opportunity
- Solventum is an equal opportunity employer. Solventum will not discriminate against any applicant for employment on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or veteran status.