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About the Role
We are looking for a Passive Fire Operative to join our team based in London covering London and the surrounding region. You will form part of a dedicated team of Fire Operatives and a Supervisor, responsible for carrying out fire passive works i.e. fire doors and fire stopping, repair and installation works in compliance with relevant regulations to ensure the Group's properties are compliant and safe.
Responsibilities
- Provide accurate and timely information on progress and advice that is easily understood by the customer and ensure accurate daily work records are completed
- Carry out maintenance of systems including fire doors and fire stopping systems to ensure safe and compliant properties
- Resolve problems or set into motion the means of resolution, ensuring customers are kept informed in line with agreed processes and within contract and service specifications, escalating issues as necessary
- Ensure tools and equipment are maintained in good condition and stocks are replenished as needed, in accordance with the agreed requisition procedures and budgets
- Respond positively to complaints and breakdowns in service delivery to meet customer expectations, in accordance with contract and service specifications
Requirements
- Qualified to NVQ 2 or above in Joinery and/or Passive Fire Works
- Experience of working in a fire and security environment, understanding the British Standards and legislation
- Previous experience working on passive fire works
- Knowledge of analysing passive fire works and implementing effective solutions
- Ability to use IT systems, including a smart phone would be advantageous
- Hold a full valid UK manual driving licence
Skills
- Excellent customer service skills
- Excellent communication skills
Location
- London
Work Type
- 40 hours per week
Education Level
- NVQ 2 or above in Joinery and/or Passive Fire Works
Salary/Compensations
- £42,987- £45,249 per year
- £42,987 per annum (rising to £45,249 per annum after 12 months, subject to satisfactory performance)
Benefits
- 25 days annual leave (rising to a maximum of 30 days) plus public holidays
- A pension scheme with employer contributions from Sanctuary
- Life Assurance
- Employee Advice Service including counselling
- Cycle to Work scheme
- Voluntary health plans
- Employee discounts
- Wellbeing support and tools
- Employee recognition scheme
- Staff Networks, with a shared interest in inclusion, and who provide invaluable support to colleagues
About the Company
- We provide in-house repairs and maintenance for a wide range of properties, as part of a not-for-profit organisation.
- We foster a diverse and inclusive culture.
- Our customers are at the heart of all we do, and colleagues help make a real difference to people’s lives.
Equal Opportunity
- Inclusion is one of our core values. Our goal is to be a diverse, inclusive organisation where our people thrive and meet our customers’ needs with fairness and empathy. We know having a range of ideas and opinions makes a difference. We encourage and welcome applications from people from diverse backgrounds to support this mission. We will make adjustments throughout your application process, in line with Sanctuary’s commitment to our Disability Confident employer status.