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About the Role

We are seeking an experienced Business Analyst to provide comprehensive business analysis services supporting complex business and technology initiatives. The successful candidate will work closely with stakeholders, subject matter experts, project teams, and technology resources to gather, document, analyze, and validate business requirements while ensuring alignment with organizational standards, methodologies, and strategic objectives.

Responsibilities

Lead and conduct business analysis activities to assess business problems, opportunities, and requirements.
Facilitate workshops to elicit, review, document, and validate business requirements.
Develop and maintain business requirements documentation, business rules, user stories, use cases, and process models.
Create context diagrams, systems diagrams, stakeholder maps, and process maps.
Conduct business process reengineering and identify opportunities for service improvement and optimization.
Develop performance measures and traceability matrices to evaluate business analysis outcomes.
Support business transformation initiatives through analysis and continuous refinement of requirements.
Participate in all phases of the project lifecycle, from initial requirements through implementation and production support.
Prepare business cases, cost-benefit analyses, feasibility studies, and options analyses.
Ensure business requirements align with project management, architecture, and systems development methodologies.
Support UX, functional, and technical design activities.
Collaborate with development teams to translate business requirements into practical technology solutions.
Participate in request-for-proposal (RFP) processes, including requirements evaluation and vendor assessments.
Manage problem identification and resolution activities to support successful project outcomes.
Work within Agile and Scrum environments, including sprint planning and iterative delivery cycles.
Break down complex business requirements into manageable deliverables.
Create and manage user stories that support development activities.
Conduct change impact assessments and support organizational change management initiatives.
Develop communication, training, and adoption strategies to support end-user transitions.
Support quality assurance activities, including User Acceptance Testing (UAT).
Validate that business requirements are accurately implemented within delivered solutions.
Ensure compliance with organizational policies, standards, and governance requirements.
Monitor project progress and provide regular reporting to stakeholders and leadership teams.

Requirements

Extensive experience leading business analysis activities on medium to large-sized projects.
Strong understanding of Agile methodologies and Scrum delivery frameworks.
Experience creating user stories, use cases, business process models, and requirements documentation.
Experience developing business cases, feasibility studies, cost-benefit analyses, and ROI assessments.
Experience with business architecture concepts and enterprise technology environments.
Proficiency with business analysis and project management tools such as MS Visio, Figma, and requirements and modeling tools.
Experience creating context diagrams, systems diagrams, stakeholder maps, process maps, and use case models.
Experience supporting production environments and configuration management activities.
Familiarity with quality assurance methodologies and User Acceptance Testing (UAT).
Knowledge of information management principles, methodologies, and practices.
Understanding of Accessibility for Ontarians with Disabilities Act (AODA) standards and requirements.
Experience conducting business analysis reviews and recommending business and technical solutions.
Experience with software development lifecycle (SDLC) methodologies.
Knowledge of database concepts, systems integration, change management, risk management, disaster recovery, and business continuity planning.
Experience identifying, assessing, and mitigating project risks.
Experience with stakeholder engagement, presentations, documentation, and briefing materials.
Ability to align technology recommendations with enterprise standards and strategic objectives.
Experience supporting user adoption initiatives through training and communication strategies.
Familiarity with user-centered design principles and digital experience considerations.
Excellent verbal and written communication skills.
Exceptional analytical, problem-solving, and decision-making abilities.
Ability to prepare clear, concise, and comprehensive documentation.
Strong stakeholder management and facilitation skills.
Ability to communicate effectively with both technical and non-technical audiences.
Strong customer service orientation.
Proven collaboration skills within cross-functional teams.
Ability to manage competing priorities and deliver within established timelines.

Skills

MS Visio
Figma
Requirements and modeling tools
Agile methodologies
Scrum delivery frameworks
User stories
Use cases
Business process models
Requirements documentation
Business cases
Feasibility studies
Cost-benefit analyses
ROI assessments
Business architecture
Enterprise technology
Context diagrams
Systems diagrams
Stakeholder maps
Process maps
Use case models
Production support
Configuration management
Quality assurance methodologies
User Acceptance Testing (UAT)
Information management
Accessibility for Ontarians with Disabilities Act (AODA)
Software development lifecycle (SDLC)
Database concepts
Systems integration
Change management
Risk management
Disaster recovery
Business continuity planning
Stakeholder engagement
Presentations
Documentation
Briefing materials
User adoption
Training
Communication strategies
User-centered design
Digital experience
Verbal communication
Written communication
Analytical skills
Problem-solving
Decision-making
Facilitation skills
Collaboration

Location

Toronto, ON

Work Type

Onsite

Experience Level

Experienced

About the Company

Symbiotic Digital provides the IT Experts you need that solve problems and get things done. See what the top 2% in their field can do for you. (Symbiotic Digital is a division of Symbiotic Group Inc.)
We serve customers in two ways, we provide: Digital Experts: IT Consulting expertise. Bright Minds That Produce Proven Results, Recruitment: Find The Right People You Need
Serving IT & Business leaders, Symbiotic Digital provides a business system that enable us to provide the Expert Technical staff needed to solve challenging business and IT problems.
IT leaders in the most reputable organizations in Canada have relied on Symbiotic Digital to help them staff difficult assignments with proven Experts uniquely evaluated by our proven QMS- Quality Management System Staff Development Model.
We are a 100% Indigenous owned company.
Learn more online at https://www.symbioticgroup.com/home-sd/.