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About the Role

The Junior Account Manager supports JLL Technologies’ Account Management team in delivering outstanding service and value to clients across the Solutions portfolio. This entry-level position is designed for individuals with 0–2 years of experience who are eager to build careers in account management and customer success. You will collaborate closely with experienced team members to monitor client satisfaction, support delivery quality, and identify growth opportunities while learning best practices in client relationship management within a technology-driven real estate environment.

Responsibilities

Support senior account managers by maintaining regular communication with clients and responding to inquiries promptly.
Build strong, professional relationships with client contacts to foster trust and ensure satisfaction.
Assist in coordinating meetings and business reviews to track progress against client goals and key performance indicators (KPIs).
Help monitor account performance against Service Level Agreements (SLAs).
Prepare and update reports on client metrics, usage trends, and satisfaction levels.
Escalate delivery issues and risks to senior team members for resolution.
Use CRM tools and analytics to track account health, engagement patterns, and user adoption.
Support efforts to identify potential improvements, upsell, or cross-sell opportunities.
Provide actionable insights to internal teams based on client feedback and data analysis.
Collaborate with internal teams, including Sales, Service Desk, Renewals, and Marketing, to support account operations and coordinate client requests.
Participate in internal meetings to stay informed on product updates and share customer insights.
Develop a deep understanding of JLLT products and services and learn how they deliver ROI for clients.
Stay informed about industry trends and customer success practices.
Shadow senior team members on Strategic Business Reviews to learn enterprise account management best practices.

Requirements

0–2 years of experience in customer success, account management, client services, or a related area (internship experience applicable).
Strong verbal and written communication skills.
Excellent organization and time-management abilities to manage multiple tasks across accounts.
Collaborative mindset with an eagerness to learn and contribute in a team environment.
Proficient with MS Office (Excel, PowerPoint, Word).
Analytical thinker comfortable working with metrics and reports.
Bachelor’s degree preferred in business, marketing, communications, or a related field.
Familiarity with CRM systems or SaaS platforms.
Basic understanding of customer success principles, client engagement, and service delivery metrics.
Interest in technology solutions related to real estate and facilities management.
Candidates must be authorized to work in the United States without sponsorship.

Skills

Customer Focus
Communication
Collaboration
Analytical Thinking
Adaptability
Initiative

Location

Remote – Charlotte, NC
Remote – Chicago, IL
Remote – Dallas, TX
Remote – San Francisco, CA

Work Type

Remote

Experience Level

Entry-level
0-2 years

Education Level

Bachelor’s degree preferred

Salary/Compensations

$60,000.00 – $80,000.00 USD per year

Benefits

401(k) plan with matching company contributions
Comprehensive Medical, Dental & Vision Care
Paid parental leave at 100% of salary
Paid Time Off and Company Holidays
Early access to earned wages through Daily Pay

About the Company

JLL empowers you to shape a brighter way.
Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients.
We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong.
Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.
Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services.
We take our responsibility to protect the personal information provided to us seriously.
Generally the personal information we collect from you are for the purposes of processing in connection with JLL’s recruitment process.
We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons.
We will then delete it safely and securely.
For more information about how JLL processes your personal data, please view our Candidate Privacy Statement.
For additional details please see our career site pages for each country.

Equal Opportunity

For candidates in the United States, please see a full copy of our Equal Employment Opportunity policy here.
Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities.
If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process – you may email us at HRSCLeaves@jll.com.
This email is only to request an accommodation.
Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.
Pursuant to the Arizona Civil Rights Act, criminal convictions are not an absolute bar to employment.
Pursuant to Illinois Law, applicants are not obligated to disclose sealed or expunged records of conviction or arrest.
Pursuant to Columbia, SC ordinance, this position is subject to a background check for any convictions directly related to its duties and responsibilities.
Only job-related convictions will be considered and will not automatically disqualify the candidate.
California Residents only
If you are a California resident as defined in the California Consumer Privacy Act (CCPA) please view our Supplemental Privacy Statement which describes your rights and disclosures about your personal information.
If you are viewing this on a mobile device you may want to view the CCPA version on a larger device.
Pursuant to the Los Angeles Fair Chance Initiative for Hiring Ordinance, JLL will consider for employment all qualified Applicants, including those with Criminal Histories, in a manner consistent with the requirements of applicable state and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance.
Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.